Hi Johanna -
Although your capacity settings may look correct, you may also want to check your Registration Deadline Date (under Registration Settings) as well. If you are past your Registration Deadline Date, people will be added right to the waitlist.
Once you adjust that, it should work as expected.
Hope that helps!
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Rebecca Yousif
Senior Administrator, Event Technology
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Original Message:
Sent: 05-18-2022 05:43
From: Johanna Saari
Subject: Capacity settings
Hello all
As newbie to Cvent I have an urgent question: where do I need to adapt capacity settings? I know three places but still I have an event, where people land on the waiting list, although the capacity is set correctly under event information, Registration types and Registration settings. Please help. Thanks.
Johanna
#Classic-Creating/ManagingEvents
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Johanna Saari
T&E / Marketing Coordinator
EnvistaUnited States
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