Hello,
I am hoping some people can shed some light on how they handle the following situation.
We solicit sponsors for our customer conference like most other conferences. These sponsors often have one person that is planning the sponsorship and handling the details (registering the team that will be attending, gathering the marketing materials, shipping the booth, etc. This person typically does not actually attend this event so they are not registered as an attendee. This means that any emails that we send out like - registration confirmation, install the app, important things to know, etc. - don't ever get sent to them. And of course, the people that do receive it, are not very likely to pass on to their "event planner". This is then resulting in them not having the info they need available to them and having to reach out to me individually to get it. Therefore I am answering the same 15 questions 35 times.
How are you getting the info to the right people?
Are you using tasks in the Exhibitor portal to do this (most of these people are setup as the admin for the booth)?
Is there a way to have these people receive these emails too even though they are not registered to attend this event?
Overall, communication to our customers and sponsors for this event next week has been challenging. It is top of the list of things we need to do differently for next year. I would love to hear from others that have this same situation around how they handle this more efficiently.
Thank you!!
#Flex-Creating/ManagingEvents------------------------------
Maggie St Clair
Customer Engagement Specialist
Cargas SystemsUnited States
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