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Hi – 

All of our Cvent transactions get processed through Braintree, a PayPal company that protects against fraud. 

We must reconcile Cvent registrations with Braintree transactions. This would be easy if there were a shared data field (e.g. transaction ID, order ID) between the two systems. But I cannot find one. 

Does anyone else have this problem? And if so, have you solved it? 

#Reporting

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Matt Savas
Director
Lean Enterprise InstituteUnited States
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Hi Matt,

Hope you are well!

I got this checked and this is something that our ECommerce Team might be able to assist you with. You can create a case or give us a call at 866-318-4357 (US & Canada) > Press 1 for Event cloud > Press 1 for Setting Up Event > Press 1 for Events > Press 3 for Merchant Accounts for immediate assistance.

I hope this helps.

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Raashi Semwal Khati
Senior Quality Analyst
Cvent
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Original Message:
Sent: 06-06-2024 14:43
From: Matt Savas
Subject: Matching Braintree and Cvent transactions

Hi – 

All of our Cvent transactions get processed through Braintree, a PayPal company that protects against fraud. 

We must reconcile Cvent registrations with Braintree transactions. This would be easy if there were a shared data field (e.g. transaction ID, order ID) between the two systems. But I cannot find one. 

Does anyone else have this problem? And if so, have you solved it? 

#Reporting

------------------------------
Matt Savas
Director
Lean Enterprise InstituteUnited States
------------------------------