Hi Michelle,
Can you try the following steps?
Navigate to Admin > Access Portal > Access Portals > click into the correct one >Guest > Search the user by email > Select >Remove.
then try adding the user again.
If these steps don't work, please call in to our customer care team and they will be able to further assist!
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Sydney Langer
Senior Customer Success Advisor
Cvent
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Original Message:
Sent: 10-03-2025 15:01
From: Michelle Volonte
Subject: Need to make a user an Access Portal Manager
Hello all
I have a user that I want to make an Access Portal Manager. In Admin, I go to Access Portal - Access Portals - open my portal - Managers. When I click Add Managers, she doesn't appear in the list for me to select her. Any idea how I can get her on this page. It's the "Step 1: Select account users to add as managers" page.
I've compared her settings to other users listed on that page and I can't see a difference. Thanks!
#AccessPortal
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Michelle Volonte
Senior Program Manager
Merz North America, Inc.United States
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