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  • 1.  Registration reopen - what did I miss?

    User Group Member
    Posted 05-17-2023 09:14

    Yesterday, I reopened a registration site that had closed on Monday and set the new closing date for next Monday. It was opened to allow three more people to register.

    The site is private, so I added those three people onto the invitation list. However, every time they tried to register, the site said "registration not available."

    I checked the following things:
    - Made sure they were using the email I entered on the list to register.
    - Made sure there were no limits set on the registration type or the admission item

    I even sent them an invitation through the site so they weren't using the weblink, but it still shut them down. I finally made the site public in a last-ditch effort and then, it finally allowed them to register.   

    So can anyone tell me what I missed that was keeping them from registering while the site was private?


    #Registration

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    Tori Martinez
    Event Technology Specialist
    Direct Travel
    United States
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  • 2.  RE: Registration reopen - what did I miss?

    Cvent Staff
    Posted 05-17-2023 10:35

    Hi Tori,

    Thanks for submitting your question!

    I recommend reading through this article: How do I fix the "Registration for this event is not available" error message?. There are a few things to check listed on there.

    If you're still having issues, please give our customer care team a call and they will be able to further assist!



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    Sydney Langer
    CSA
    Cvent
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  • 3.  RE: Registration reopen - what did I miss?

    User Group Member
    Posted 05-17-2023 10:44
    Thanks Sydney! I actually did read through that article yesterday to see if I could find the catalyst, but nothing seemed to match up. I can definitely reach out to support. ��



    Tori Martinez
    Event Technology Specialist

    Cvent Certified - Advanced Event Management | Attendee Hub | Event Marketing Strategy
    P: 443-423-1882 | Email: tmartinez@dt.com