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I've had several people who registered and paid online request a receipt for their credit card payment. Is there a way to send a receipt (not an invoice) to them? It seems like such an obvious need that I must be missing something somewhere. Right now I am having to log into our payment gateway to send something from there, and it's very inefficient plus does not show the actual item they registered for.

I've had several people who registered and paid online request a receipt for their credit card payment. Is there a way to send a receipt (not an invoice) to them? It seems like such an obvious need that I must be missing something somewhere. Right now I am having to log into our payment gateway to send something from there, and it's very inefficient plus does not show the actual item they registered for.

I go to their attendee page, orders & payments tab and you can email or print that page.  This gives them their admission items and how it was paid.

I've had several people who registered and paid online request a receipt for their credit card payment. Is there a way to send a receipt (not an invoice) to them? It seems like such an obvious need that I must be missing something somewhere. Right now I am having to log into our payment gateway to send something from there, and it's very inefficient plus does not show the actual item they registered for.

But how do we do it before there is an Attendee Page?  I'd love it in the Registration Confirmation email.  That seems to be a great place.  Am I just not looking at this and configuring it (aka being lazy?) or am I missing something?

------------------------------
Jamie Young
Co-Founder And Chief Operations Officer
SafeopediaCanada

Original Message:
Sent: 08-14-2023 15:21
From: Kim Mulvaney
Subject: Requests for Receipt - what to send

I go to their attendee page, orders & payments tab and you can email or print that page.  This gives them their admission items and how it was paid.

------------------------------
Kim Mulvaney
PD Coord
Missouri Association of School Business OfficialsUnited States

Original Message:
Sent: 08-14-2023 13:22
From: Retha Mattern
Subject: Requests for Receipt - what to send

I've had several people who registered and paid online request a receipt for their credit card payment. Is there a way to send a receipt (not an invoice) to them? It seems like such an obvious need that I must be missing something somewhere. Right now I am having to log into our payment gateway to send something from there, and it's very inefficient plus does not show the actual item they registered for.

#AttendeeHub
#Creating/ManagingEvents

------------------------------
Retha Mattern
Director
Lignite Energy CouncilUnited States
------------------------------

The {[C-PAYMENTS]} tag inserts a table of payment details like this:

If you use that in conjunction with the Registration Information widget, it could function as a receipt.

You could also create a receipt in the badge designer and include the link in your confirmation emails, which attendees can download for their records or reimbursement.

------------------------------
Krysten Bennett
Communications Director
Ohio Veterinary Medical Association
United States

Original Message:
Sent: 08-14-2023 16:27
From: Jamie Young
Subject: Requests for Receipt - what to send

But how do we do it before there is an Attendee Page?  I'd love it in the Registration Confirmation email.  That seems to be a great place.  Am I just not looking at this and configuring it (aka being lazy?) or am I missing something?

------------------------------
Jamie Young
Co-Founder And Chief Operations Officer
SafeopediaCanada

Original Message:
Sent: 08-14-2023 15:21
From: Kim Mulvaney
Subject: Requests for Receipt - what to send

I go to their attendee page, orders & payments tab and you can email or print that page.  This gives them their admission items and how it was paid.

------------------------------
Kim Mulvaney
PD Coord
Missouri Association of School Business OfficialsUnited States

Original Message:
Sent: 08-14-2023 13:22
From: Retha Mattern
Subject: Requests for Receipt - what to send

I've had several people who registered and paid online request a receipt for their credit card payment. Is there a way to send a receipt (not an invoice) to them? It seems like such an obvious need that I must be missing something somewhere. Right now I am having to log into our payment gateway to send something from there, and it's very inefficient plus does not show the actual item they registered for.

#AttendeeHub
#Creating/ManagingEvents

------------------------------
Retha Mattern
Director
Lignite Energy CouncilUnited States
------------------------------

I believe your idea of "receipt in the badge designer and include the link in your confirmation emails" is exactly what our Event Builder project manager is doing.  Perhaps this should be a part of implementation going forward for all registrations.  It's common place when you purchase something online, you get a receipt of purchase right away.

The {[C-PAYMENTS]} tag inserts a table of payment details like this:

If you use that in conjunction with the Registration Information widget, it could function as a receipt.

You could also create a receipt in the badge designer and include the link in your confirmation emails, which attendees can download for their records or reimbursement.

------------------------------
Krysten Bennett
Communications Director
Ohio Veterinary Medical Association
United States

Original Message:
Sent: 08-14-2023 16:27
From: Jamie Young
Subject: Requests for Receipt - what to send

But how do we do it before there is an Attendee Page?  I'd love it in the Registration Confirmation email.  That seems to be a great place.  Am I just not looking at this and configuring it (aka being lazy?) or am I missing something?

------------------------------
Jamie Young
Co-Founder And Chief Operations Officer
SafeopediaCanada

Original Message:
Sent: 08-14-2023 15:21
From: Kim Mulvaney
Subject: Requests for Receipt - what to send

I go to their attendee page, orders & payments tab and you can email or print that page.  This gives them their admission items and how it was paid.

------------------------------
Kim Mulvaney
PD Coord
Missouri Association of School Business OfficialsUnited States

Original Message:
Sent: 08-14-2023 13:22
From: Retha Mattern
Subject: Requests for Receipt - what to send

I've had several people who registered and paid online request a receipt for their credit card payment. Is there a way to send a receipt (not an invoice) to them? It seems like such an obvious need that I must be missing something somewhere. Right now I am having to log into our payment gateway to send something from there, and it's very inefficient plus does not show the actual item they registered for.

#AttendeeHub
#ManagingEvents

------------------------------
Retha Mattern
Director
Lignite Energy CouncilUnited States
------------------------------

Hi,

I just came across this question/string and wanted to see if there are any updates? Does Cvent not issue a receipt or trigger a receipt from Stripe when a payment is made online? We are setting up our first event and haven't got this far, but will need people to get receipts of what they paid and how. Thanks!

I believe your idea of "receipt in the badge designer and include the link in your confirmation emails" is exactly what our Event Builder project manager is doing.  Perhaps this should be a part of implementation going forward for all registrations.  It's common place when you purchase something online, you get a receipt of purchase right away.

The {[C-PAYMENTS]} tag inserts a table of payment details like this:

If you use that in conjunction with the Registration Information widget, it could function as a receipt.

You could also create a receipt in the badge designer and include the link in your confirmation emails, which attendees can download for their records or reimbursement.

------------------------------
Krysten Bennett
Communications Director
Ohio Veterinary Medical Association
United States

Original Message:
Sent: 08-14-2023 16:27
From: Jamie Young
Subject: Requests for Receipt - what to send

But how do we do it before there is an Attendee Page?  I'd love it in the Registration Confirmation email.  That seems to be a great place.  Am I just not looking at this and configuring it (aka being lazy?) or am I missing something?

------------------------------
Jamie Young
Co-Founder And Chief Operations Officer
SafeopediaCanada

Original Message:
Sent: 08-14-2023 15:21
From: Kim Mulvaney
Subject: Requests for Receipt - what to send

I go to their attendee page, orders & payments tab and you can email or print that page.  This gives them their admission items and how it was paid.

------------------------------
Kim Mulvaney
PD Coord
Missouri Association of School Business OfficialsUnited States

Original Message:
Sent: 08-14-2023 13:22
From: Retha Mattern
Subject: Requests for Receipt - what to send

I've had several people who registered and paid online request a receipt for their credit card payment. Is there a way to send a receipt (not an invoice) to them? It seems like such an obvious need that I must be missing something somewhere. Right now I am having to log into our payment gateway to send something from there, and it's very inefficient plus does not show the actual item they registered for.

#AttendeeHub
#ManagingEvents

------------------------------
Retha Mattern
Director
Lignite Energy CouncilUnited States
------------------------------