Hi Carrie -
If I am reading your question correctly, your concern is that an attendee accidently requested "to be deleted". I don't believe that it can be reverted back but you should check with Cvent Customer Support to be sure. My guess is that you might need to help them get "Opted Back In".
Again, Cvent Support can help you understand what they did and how to get them back on track.
Hope this helps.
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Becky Yousif
Senior Administrator - Event Technology
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Original Message:
Sent: 06-14-2024 10:21
From: Hallie Loeb
Subject: Reversing Account Delete Request
There is a portal to submit a privacy request.
Privacy Request Form
You will need to know a number of things like what type of privacy request, whether the person is staff, attendee, exhibitor and for what modules you want Cvent to search, i.e. events, attendee hub, surveys and the account number for each module.
The process is easy and the Cvent GDPR is very responsive!
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Hallie Loeb
Program Manager, Events & Experiences
CDW USA
Original Message:
Sent: 06-12-2024 10:09
From: Carrie Conrad
Subject: Reversing Account Delete Request
An attende requested their account to be deleted by accident. How do I undo/restore fully?
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Carrie Conrad
Manager, Web Strategy And User Experience
NASFAAUnited States
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