Open Forum

 View Only
  • 1.  Session Full but not really ...

    Posted 07-25-2022 10:12
    I have set up some of my sessions with a capacity and a wait list. However one of the attendees cancelled last week - and while their registration shows at cancelled it is still being counted towards the current capacity. Is this a bug?  Why wouldn't a spot open up automatically when someone cancels? Do I need to manually add another spot to the capacity?
    #EventApp-Building/managing
    #Flex-Creating/ManagingEvents

    ------------------------------
    Jami Dennis
    Conference Committee CoChair
    Arizona Geographic Information CouncilUnited States
    ------------------------------


  • 2.  RE: Session Full but not really ...

    Cvent Staff
    Posted 07-28-2022 10:15
    Edited by Daniel Marotta 07-31-2023 08:56

    Hi Jami,

    Since the person cancelled, a spot should have opened up for the session. Has someone not been able to register for the session?

    Thank you!

    ------------------------------
    Erica Wise
    Senior Client Success Manager
    ------------------------------



  • 3.  RE: Session Full but not really ...

    Posted 07-28-2022 12:05
    correct, no spot opened up and folks have just been adding themselves to the waitlist. I did contact our Cvent rep and she indicated that the issue occurred due to the recent outage on July 22 - it is supposed to resolve itself but so far, as of this morning - July 28, it still is not resolved. At this point I am assuming we will just deal with this on site and allow folks from the waiting list to fill cancelled spots.

    ------------------------------
    Jami Dennis
    Conference Committee CoChair
    Arizona Geographic Information CouncilUnited States
    ------------------------------