- Job Title - Assistant Director of Sales
- Specific Events/Instances - small pop-up meeting
- Type of Event/Planner Supported - it was VERY last minute, client needed meeting room 2 hours after request came through
- Tools/Technologies Leveraged - the team on property! Everyone pitched in and made it work
- What Worked for You: 1) being up front with the client regarding everything (pricing, what we could accommodate, where we had to ask them to be flexible. etc.) and 2) sticking to the process (ensure we received MOP before entrance, creating the appropriate EO and getting them signed as opposed to a full blown contract.- What to Avoid - -What to Avoid: 1) get shy with communication with the client, tell them the price up front, what the hotel team can do and what we can't do and 2) follow up and ensure they had a successful meeting
#ManagingEvents
#ShareandTell
------------------------------
Sara Ellerbroek
Assistant Director of Sales
JW Marriott Charlotte
------------------------------