Open Forum

I have a group of planners that all share a mailbox and they would like to be copied on every communication sent to registrants.  I see that on some event emails there is an option for Additional Recipients and I can add the email address there.  For other emails this option does not exist. Is there another way to add them to all emails but also not make a registrant identify them as needing to be cc'd since they don't know anything about this email address? 

#MeetingsManagement

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RENEE PALARDY
Analyst
Johnson & Johnson Services, Inc. (DePuy Synthes Companies)United States
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Hello Renee,

The reason you see the option to add additional recipients on certain email and not on others is because the option of additional recipients is available only for custom email. The option is not available for default email templates.

You are correct, if you add cc email address under advanced settings, it would be shown to the attendees. The best way to go about is to not use the default email templates and create custom emails for the emails you are planning to use.

These articles will help you to create custom email using the existing templates:

• Copying Event Emails
• How do I copy email content from one targeted list to another?

I hope this helps!

Best,
Debanjana

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Debanjana Guha
Lead Onboarding Specialist
Cvent
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