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  • 1.  Attendees unable to add sessions

    Posted 01-04-2024 16:06

    I'm trying to add sessions to an open event. This error message keeps coming up when registrants are trying to add the optional sessions to their schedule. The event registration is open, modify after registration is on, session registration is open, the session is added as optional to the admission item. What else am I missing??


    #Events+
    #Registration
    #EventApp-Building/managing

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    Laura Meza
    Sales Events Coordinator
    Holland America LineUnited States
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  • 2.  RE: Attendees unable to add sessions

    Posted 01-08-2024 16:31

    Hi Laura,

    I know you said that allowing attendees to modify their registration is enabled, but can you double check that the date that you have set for them to modify until hasn't passed? (Make sure to do this for each applicable registration path if you have multiple and publish your changes.) I'd also review Registering for Sessions on the Attendee Hub for other items to check. 



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    Julia Plymack
    Senior Client Success Manager
    Cvent
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    Original Message


  • 3.  RE: Attendees unable to add sessions

    Posted 4 days ago

    I ran into this and found that while sessions were set as "open" the session groups were still turned off and had to be toggled.



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    David Churchill
    CRM and Website Administrator
    Grantmakers In HealthUnited States
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    Original Message


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