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  • 1.  {[C-EMAIL]} tag erro when saving email template

    User Group Member
    Posted 10 days ago
    Hi,

    We are running a second event in a series from a dupicate of the first event.

    When editing the Event Reminder email template the {[C-EMAIL]} tag in the default footer is causing an error that stops the email template from saving. The template was fine in the previous event, in fact it is the one set up by Cvent for Dell. In fact the error message appears to dislike all tags in the footer, corrupted when duplicated maybe?


    Any advice appreciated if this has happened to you before.

    TIA

    Phil
    #Flex-Creating/ManagingEvents

    ------------------------------
    Phil Ward
    Digital Director
    Dell Inc.United Kingdom
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  • 2.  RE: {[C-EMAIL]} tag erro when saving email template

    User Group Member
    Posted 9 days ago
    UPDATE: Just checked the previous event and the same issue is there also. These were fine when we built and ran the event 3 weeks ago. Have tags changed?

    ------------------------------
    Phil Ward
    Digital Director
    Dell Inc.United Kingdom
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  • 3.  RE: {[C-EMAIL]} tag erro when saving email template

    Posted 9 days ago

    This has happened to me before. I had to create new emails and copy everything over to get them to work again.

     

    Thanks,

     

    Angie

     

     

    Angela Ferner, CMP | Assistant Vice President, Event Planning

    Administration

    BROWN BROTHERS HARRIMAN
    One Logan Square, 14th Floor, Philadelphia, PA  19103
    T 215-864-1823 | angela.ferner@bbh.com

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  • 4.  RE: {[C-EMAIL]} tag erro when saving email template

    User Group Member
    Posted 9 days ago
    Thanks Angela. I tried this also but even if the content block is removed it still throws an error. Concerning that thisis also affecting previous events that were fine but now have the same issue. I have reported to Cvent support.



    ------------------------------
    Phil Ward
    Digital Director
    Dell Inc.United Kingdom
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  • 5.  RE: {[C-EMAIL]} tag erro when saving email template

    Community MVP
    Posted 9 days ago
    Some data data tags are different from invitee and guest.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 6.  RE: {[C-EMAIL]} tag erro when saving email template

    User Group Member
    Posted 9 days ago
    Thaks Steven. These are the same tags always used in the reminder email to registered guests. were fine before but now broken.

    ------------------------------
    Phil Ward
    Digital Director
    Dell Inc.United Kingdom
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  • 7.  RE: {[C-EMAIL]} tag erro when saving email template

    Cvent Staff
    Posted 4 days ago
    Hi Phil,

    It looks like you have some custom tags in the previous event that might not have duplicated over to the new event. I would recommend calling into our Customer Care Team at 866-318-4357, Option 1 for event and they can walk through your event setup with you to see what might have gone wrong. 

    Thank you!

    ------------------------------
    Erica Wise
    Senior Client Success Manager
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