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I have set up a refund policy that states if an attendee cancels prior to 09/04/2023 they will receive a refund minus a $50 cancel fee.  What I need to make sure of is that if they cancel after 09/04/2023 but have yet to pay us anything that we are tracking that they owe us a $50 cancellation fee so we can bill them.  What is the best way to add that?  

Hi Michelle,

When you add the cancellation fee setting within fees, and note that their should be a fee of $50, this fee will live within the contact record after someone cancels. This $50 fee will live on their record regardless of how they paid. In my screenshot below, you can see I submitted a registration for $150 and selected an offline payment. I then cancelled my registration and am "refunded" only $100 and still owe the cancellation fee of $50. 

I have set up a refund policy that states if an attendee cancels prior to 09/04/2023 they will receive a refund minus a $50 cancel fee.  What I need to make sure of is that if they cancel after 09/04/2023 but have yet to pay us anything that we are tracking that they owe us a $50 cancellation fee so we can bill them.  What is the best way to add that?  

Thank you, so then I would just need to go through the canceled ones and remove the $100 refund if they have not paid in order to run a report that shows the $50, or is there a report to run just the fees?

Hi Michelle,

When you add the cancellation fee setting within fees, and note that their should be a fee of $50, this fee will live within the contact record after someone cancels. This $50 fee will live on their record regardless of how they paid. In my screenshot below, you can see I submitted a registration for $150 and selected an offline payment. I then cancelled my registration and am "refunded" only $100 and still owe the cancellation fee of $50. 

I have set up a refund policy that states if an attendee cancels prior to 09/04/2023 they will receive a refund minus a $50 cancel fee.  What I need to make sure of is that if they cancel after 09/04/2023 but have yet to pay us anything that we are tracking that they owe us a $50 cancellation fee so we can bill them.  What is the best way to add that?