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  • 1.  Cancelled regsitrations do not show up in the reports...

    Posted 01-24-2024 15:46

    We had a person register, pay, then cancel their registration.  They were not refunded as their company was still at the event with other attendees.  When running reports, this person does not show up in the numbers because of the cancellation. I tried to re-register them, but it would not allow it since the conference has passed (something about session rules). Do you have any suggestions on how I get canceled registrations to show up in the Registration Details reports?

    Thank you,

    John


    #Registration

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    John Marinuzzi
    Software Engineer
    XylemUnited States
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  • 2.  RE: Cancelled regsitrations do not show up in the reports...
    Best Answer

    Posted 01-25-2024 10:20

    Hello,  the 'Invitee Details' report may be what you need.  The Status column can filter on Accepted and Cancelled.



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    Kim Scannell [Designation]
    Librarian
    The Center: Resources for Teaching and Learning
    United States
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  • 3.  RE: Cancelled regsitrations do not show up in the reports...

    Posted 01-25-2024 10:32

    Thank you, Kim.  I will try that.



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    John Marinuzzi
    Software Engineer
    XylemUnited States
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