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  • 1.  Cannot change custom header colors

    Posted 20 days ago
    New here and trying to set up an app.
    I'm trying to change the header color on certain pages and though I can find the page to do this, it does not work (neither did chat or opening a case--so maybe its me?). 
    What am I doing wrong here?

    I select a page:
    Selecting a certain page
    and get this pop-up. I click on the color blocks and nothing happens. If I click "done" the box closes and nothing changes anywhere. (To note: I even tried changing colors on the list to no avail).
    Pop up that doesn't workI feel ridiculously stupid, and I also cannot spend exorbitant amounts of time learning a new software (I finally got the hang of the old one).
    Thanks for any insights.


    #EventApp-Building/managing

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    Hajni Selby
    Director Of Programming And Conferences
    Organization Of American HistoriansUnited States
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  • 2.  RE: Cannot change custom header colors

    Cvent Staff
    Posted 17 days ago
    Hi Hajni,

    Are you looking at the Preview tab when you make these changes and refreshing your screen? Also, I would make sure that your user role has access to seeing the changes that can be made. 

    Thank you!

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    Erica Wise
    Senior Client Success Manager
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  • 3.  RE: Cannot change custom header colors

    Posted 16 days ago
    Hi-

    It may be as simple as saving your selection or refreshing the page. But just as Erica mentioned, I would check your user role with the account admin to ensure you have access to make these changes.

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    Elizabeth Rathje
    Assoc Events Coordinator
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