Hello community,
I could not find anything about this anywhere in documentation, so I am writing in hopes someone already solved this for themselves.
For context, I am organising an event for a non-profit in Belgium, and to comply with accounting rules here, I have to issue each registered participant with a VAT invoice. This I plan to solve with the invoicing functionality already available in Cvent.
BUT: every time someone cancels/changes their registration and receives a refund, I have to issue them with another document, called Credit Note, that cancels the previously issued VAT invoice. Both documents are essential for our books.
For example, participants registers, receives an invoice for 1000EUR, and then later cancells and is eligible for 50% refund - I have to issue them with a Credit Note for -500EUR.
I am not sure how I can manage that via Cvent, or whether this will require manually creating credit notes for participants and sending them outside of Cvent.
many, many thanks for help!
PS: this has absolutely nothing to do with event credits function!
#Registration------------------------------
Wiktor Gajewski
Manager, Events
EcsiteUnited States
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