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  • 1.  Disaster Preparedness: How to notify attendees in an emergency

    Posted 09-26-2023 14:23

    Hi Everyone, 

    As the subject line says I am looking into disaster preparedness options via notifying our attendees of situations (for example: active shooter, fire in the venue) does anyone have any examples of ways they've implemented various tools within Cvent for this sort of thing? 


    #EventApp
    #Registration
    #Creating/ManagingEvents
    #ExecutingStrategicMeetingsManagement

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    Jay Gillett
    Registration Specialist
    ACGMEUnited States
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  • 2.  RE: Disaster Preparedness: How to notify attendees in an emergency

    Posted 09-27-2023 06:27

    Hi,

    Previously I created a SMS tool that could send out the emergency messages, you can link to external tools like twilio using the Cvent webhooks to send over the mobile number upon their registration, obviously you'll need to add something in the t&c's about passing their number to a third party system. EventBee also has a SMS cvent plugin, which is probably easier, but not as cheap.

    Kind regards
    Stu



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    Stuart Harley
    Event Technology Specialist
    Schroder Investment Management LimitedUnited Kingdom
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    Original Message


  • 3.  RE: Disaster Preparedness: How to notify attendees in an emergency

    Posted 09-27-2023 11:16

    I'm interested to know how much of this responsibility falls to the event planner, and how much of it falls to the venue.  For things like a fire in the building, the venue is legally required to have notification systems in place - fire and smoke alarms, automatic fire doors, etc.  What value can an individual event planning team add to that kind of emergency response?  The same precautions are in place for things like tornado warnings.  Active shooter situations are a lot trickier, since those situations tend to call for a quieter type of response to prevent escalation. 

    Perhaps staff training on how to respond to various emergency situations would be more beneficial than attendee training/notification.



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    Jess Olcott
    Training Program Coordinator
    ETC, Inc.
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    Original Message


  • 4.  RE: Disaster Preparedness: How to notify attendees in an emergency

    Posted 09-27-2023 11:39

    I'd say shooter or bomb threats etc are the perfect scenario for SMS messaging or in app messages (although you can't ensure or mandate everyone downloads the app), as you obviously want your attendees to vacate and not just be stood outside,our old messages were vacate, don't congregate and and don't come back until you get an all clear message. A fire alarm in a venue can't cater for that unfortunately. I do think it falls within the planner's role to ensure all their attendees are safe at all times. 



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    Stuart Harley
    Event Technology Specialist
    Schroder Investment Management LimitedUnited Kingdom
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    Original Message


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