Open Forum

 View Only
Expand all | Collapse all

Error message

  • 1.  Error message

    Posted 27 days ago

    Website Warnings

    Employee Registration
    • These issues could impact your site. Take a moment to review them.
      • The Guest Registration widget should be placed before any widgets with item selection.Go to issue

    #Events+

    ------------------------------
    Jennifer Randall
    Executive Assistant
    Champions Group HoldingUnited States
    ------------------------------


  • 2.  RE: Error message

    Posted 26 days ago

    Hello Jennifer,

    The Guest Registration widget should always be placed before any widgets that involve item selection-such as Admission Items, Sessions, or Optional Add-ons-within your registration flow.

    Recommended order in Site Designer:

    1. Contact Fields – collect registrant details

    2. Guest Registration widget – add guests

    3. Admission Items 

    4. Sessions or other item selection widgets

    Following this order ensures that guests are properly included in fee calculations and session selections, and helps prevent system errors or widget placement warnings.

    Placing the Guest Registration widget after item selection may result in errors, incorrect fee assignments, or issues with adding guests correctly. If guest limits are tied to admission items, maintaining the correct widget order is especially critical to avoid registration conflicts and errors.

    Let me know if this helps. Thank you!



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 3.  RE: Error message

    Posted 26 days ago

    Error

    We couldn't publish your website. Try again later.

    Employee Registration

    These issues could impact your site. Take a moment to review them.

      • The Guest Registration widget should be placed before any widgets with item selection.Go to issue

    Publish Anyway

     

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Wednesday, January 7, 2026 7:25 AM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Hello Jennifer, The Guest Registration widget should always be placed before any widgets that involve item selection-such as Admission Items,... -posted to the "Open Forum" forum






  • 4.  RE: Error message

    Posted 26 days ago

    I  placed the guest registration after the attendees personal information still is giving the error

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Wednesday, January 7, 2026 7:25 AM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Hello Jennifer, The Guest Registration widget should always be placed before any widgets that involve item selection-such as Admission Items,... -posted to the "Open Forum" forum






  • 5.  RE: Error message

    Posted 26 days ago
      |   view attached

    Hello Jennifer,

    Thank you for making the changes. I noticed that in the employee path, the first page is set to Sessions instead of the Personal Information page. Because of this, we are encountering a soft error with the Guest widget. I've attached a screenshot for reference.

    To resolve this, please go to Site Designer > Employee Path, drag and drop the Personal Information page above Sessions, and then publish the changes.

    Let me know if this works. Thank you!



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 6.  RE: Error message

    Posted 26 days ago

    Thanks fixed it! Now when I go all the way through and click see my agenda it says this

     

    Sorry! This page doesn't exist anymore

    Interested in attending our upcoming events? Reach out to us to get more information.

    Contact Us

     

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Wednesday, January 7, 2026 9:35 AM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Hello Jennifer, Thank you for making the changes. I noticed that in the employee path, the first page is set to Sessions instead of the Personal... -posted to the "Open Forum" forum






  • 7.  RE: Error message

    Posted 26 days ago
      |   view attached

    Hello Jennifer,

    I noticed that you performed a test registration and were able to complete the process successfully. I also ran a test on my end and was able to complete the registration without any errors.

    It seems that the error you encountered may have appeared on the post-registration page. When I tested the post-registration page, I did encounter a similar issue, which is typically caused by cached data or cookies. To avoid this, please make sure to click on "Restore to Default Settings" before performing your test. I've attached a screenshot for reference.

    If the issue persists even after this step, could you please share the specific details of when you see the error page? This will help me replicate the problem on my end.

    Thank you!



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 8.  RE: Error message

    Posted 25 days ago

    Can you or someone else go through how to set up reports.

     

    Jennifer

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Wednesday, January 7, 2026 9:35 AM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Hello Jennifer, Thank you for making the changes. I noticed that in the employee path, the first page is set to Sessions instead of the Personal... -posted to the "Open Forum" forum






  • 9.  RE: Error message

    Posted 25 days ago

    Hello Jennifer,

    Yes, I can go through how to set up reports. The event reports are grouped by categories to make them easier to find, such as Attendee, Agenda Item, Email, Finance, Travel, and more.

    To access them:

    1. Select your event.

    2. From the left-hand navigation, click Reports → Reports.

    3. Expand the categories to see available templates under report templates.

    Some commonly used reports include:

    • Registrant Details (Attendee category) – shows registrants, their registration info, travel details, and answers to registration questions.

    • Invitee Details – includes invitees' contact and registration info across all statuses.

    • Session Registrant Details (Agenda Item category) – lists attendees for each session, including attendance type and location.

    • Transaction Details (Finance category) – tracks payments and refunds.

    • Sent Email Details (Email category) – shows emails sent from the event and delivery details.

    Once you locate the report you need, you can run it directly or customize filters to show only the specific data you want. You can save and export the report for future use.

    Let me know if this helps or share with me the exact report you want so I can guide you accordingly.



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 10.  RE: Error message

    Posted 25 days ago

    Thanks for the report info. I need to make the website live before I send out the email invite correct?

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Thursday, January 8, 2026 11:37 AM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Hello Jennifer, Yes, I can go through how to set up reports. The event reports are grouped by categories to make them easier to find, such as... -posted to the "Open Forum" forum






  • 11.  RE: Error message

    Posted 25 days ago

    Yes, that's correct. Please make sure that both the website and the registration are live before sending out the email invite. 



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 12.  RE: Error message

    Posted 20 days ago

    Sorry! This page doesn't exist anymore

    Interested in attending our upcoming events? Reach out to us to get more information.

    Contact Us

    Cvent

    I keep getting this when I select see my agenda

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Thursday, January 8, 2026 1:53 PM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Yes, that's correct. Please make sure that both the website and the registration are live before sending out the email invite. ----------------...






  • 13.  RE: Error message

    Posted 19 days ago

    Hello Jennifer,

    Apologies for the delayed response-I was out of the office.

    I reviewed your event and noticed that the "See My Agenda" button is currently linked to https://cvent.me/rXwgE1, which appears to be associated with an older event. This can happen if the event was copied from a previous one.

    To resolve this, please go to Site Designer and navigate to Corporate path > Confirmation page, then replace the existing link with the current event's agenda link. For reference, the agenda link used in the Employee path is https://cvent.me/b2aBkA.

    Please let me know if updating the link resolves the issue. Thank you!



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 14.  RE: Error message

    Posted 19 days ago

    You are so helpful. I switched it but how can I check since I am in live mode now?

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Wednesday, January 14, 2026 6:47 AM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Hello Jennifer, Apologies for the delayed response-I was out of the office. I reviewed your event and noticed that the "See My Agenda" button is...






  • 15.  RE: Error message

    Posted 19 days ago

    Hello Jennifer,

    You can copy the summary weblink and open it in a new browser tab. From there, click on the Already Registered link and enter your email address along with the confirmation number. The confirmation number can be found under your record within Attendee > Attendee List.

    Once you enter these details, you will be taken to the confirmation page. Click See My Agenda to verify that everything is working as expected.

    Please feel free to reach out if you encounter any issues. Thank you!



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 16.  RE: Error message

    Posted 13 days ago

    Can we set up time to go over reports

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Wednesday, January 14, 2026 7:25 AM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Hello Jennifer, You can copy the summary weblink and open it in a new browser tab. From there, click on the Already Registered link and enter... -posted to the "Open Forum" forum






  • 17.  RE: Error message

    Posted 13 days ago

    Hello Jennifer,

    Sure, please share the best time and contact number, along with your time zone, for me to connect with you.

    Thank you.



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 18.  RE: Error message

    Posted 13 days ago
    Any time in the afternoon PST Wednesday-Friday 
    951-818-7580

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."





  • 19.  RE: Error message

    Posted 12 days ago

    I need help with the reports

     

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."

    From: Sanjog Rana via Cvent <Mail@ConnectedCommunity.org>
    Sent: Tuesday, January 20, 2026 10:58 AM
    To: Jennifer Randall <jrandall@championsgh.com>
    Subject: RE: Open Forum: Error message

     

    Hello Jennifer, Sure, please share the best time and contact number, along with your time zone, for me to connect with you. Thank you. ------... -posted to the "Open Forum" forum






  • 20.  RE: Error message

    Posted 12 days ago

    Hello Jennifer,
    I tried calling you but reached your voicemail. I'll call you again at 12:00 PM PST, if that works for you.



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
    ------------------------------



  • 21.  RE: Error message

    Posted 12 days ago
    Ok

    Jennifer Randall
    Executive Administrative Assistant
    Champions Group Holdings
    Phone:(714) 397-1310
    jrandall@championsgh.com
    ChampionsGH.com
    "This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."