Original Message:
Sent: 1/21/2026 1:34:00 PM
From: Sanjog Rana
Subject: RE: Error message
Hello Jennifer,
I tried calling you but reached your voicemail. I'll call you again at 12:00 PM PST, if that works for you.
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Sanjog Rana
Subject Matter Expert
Cvent Client Services
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Original Message:
Sent: 01-21-2026 12:54
From: Jennifer Randall
Subject: Error message
I need help with the reports
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"This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."
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Hello Jennifer, Sure, please share the best time and contact number, along with your time zone, for me to connect with you. Thank you. ------... -posted to the "Open Forum" forum
Original Message:
Sent: 1/20/2026 1:56:00 PM
From: Sanjog Rana
Subject: RE: Error message
Hello Jennifer,
Sure, please share the best time and contact number, along with your time zone, for me to connect with you.
Thank you.
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Sanjog Rana
Subject Matter Expert
Cvent Client Services
Original Message:
Sent: 01-20-2026 12:30
From: Jennifer Randall
Subject: Error message
Can we set up time to go over reports
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"This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."
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Hello Jennifer, You can copy the summary weblink and open it in a new browser tab. From there, click on the Already Registered link and enter... -posted to the "Open Forum" forum
Original Message:
Sent: 1/14/2026 10:21:00 AM
From: Sanjog Rana
Subject: RE: Error message
Hello Jennifer,
You can copy the summary weblink and open it in a new browser tab. From there, click on the Already Registered link and enter your email address along with the confirmation number. The confirmation number can be found under your record within Attendee > Attendee List.
Once you enter these details, you will be taken to the confirmation page. Click See My Agenda to verify that everything is working as expected.
Please feel free to reach out if you encounter any issues. Thank you!
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Sanjog Rana
Subject Matter Expert
Cvent Client Services
Original Message:
Sent: 01-14-2026 10:06
From: Jennifer Randall
Subject: Error message
You are so helpful. I switched it but how can I check since I am in live mode now?
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"This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."
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Hello Jennifer, Apologies for the delayed response-I was out of the office. I reviewed your event and noticed that the "See My Agenda" button is...
Original Message:
Sent: 1/14/2026 9:33:00 AM
From: Sanjog Rana
Subject: RE: Error message
Hello Jennifer,
Apologies for the delayed response-I was out of the office.
I reviewed your event and noticed that the "See My Agenda" button is currently linked to https://cvent.me/rXwgE1, which appears to be associated with an older event. This can happen if the event was copied from a previous one.
To resolve this, please go to Site Designer and navigate to Corporate path > Confirmation page, then replace the existing link with the current event's agenda link. For reference, the agenda link used in the Employee path is https://cvent.me/b2aBkA.
Please let me know if updating the link resolves the issue. Thank you!
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Sanjog Rana
Subject Matter Expert
Cvent Client Services
Original Message:
Sent: 01-13-2026 12:52
From: Jennifer Randall
Subject: Error message
Sorry! This page doesn't exist anymore
Interested in attending our upcoming events? Reach out to us to get more information.
Contact Us

I keep getting this when I select see my agenda
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"This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."
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Yes, that's correct. Please make sure that both the website and the registration are live before sending out the email invite. ----------------...
Original Message:
Sent: 1/8/2026 4:51:00 PM
From: Sanjog Rana
Subject: RE: Error message
Yes, that's correct. Please make sure that both the website and the registration are live before sending out the email invite.
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Sanjog Rana
Subject Matter Expert
Cvent Client Services
Original Message:
Sent: 01-08-2026 15:44
From: Jennifer Randall
Subject: Error message
Thanks for the report info. I need to make the website live before I send out the email invite correct?
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"This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."
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Hello Jennifer, Yes, I can go through how to set up reports. The event reports are grouped by categories to make them easier to find, such as... -posted to the "Open Forum" forum
Original Message:
Sent: 1/8/2026 2:33:00 PM
From: Sanjog Rana
Subject: RE: Error message
Hello Jennifer,
Yes, I can go through how to set up reports. The event reports are grouped by categories to make them easier to find, such as Attendee, Agenda Item, Email, Finance, Travel, and more.
To access them:
Select your event.
From the left-hand navigation, click Reports → Reports.
Expand the categories to see available templates under report templates.
Some commonly used reports include:
Registrant Details (Attendee category) – shows registrants, their registration info, travel details, and answers to registration questions.
Invitee Details – includes invitees' contact and registration info across all statuses.
Session Registrant Details (Agenda Item category) – lists attendees for each session, including attendance type and location.
Transaction Details (Finance category) – tracks payments and refunds.
Sent Email Details (Email category) – shows emails sent from the event and delivery details.
Once you locate the report you need, you can run it directly or customize filters to show only the specific data you want. You can save and export the report for future use.
Let me know if this helps or share with me the exact report you want so I can guide you accordingly.
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Sanjog Rana
Subject Matter Expert
Cvent Client Services
Original Message:
Sent: 01-08-2026 13:47
From: Jennifer Randall
Subject: Error message
Can you or someone else go through how to set up reports.
Jennifer
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"This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."
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Hello Jennifer, Thank you for making the changes. I noticed that in the employee path, the first page is set to Sessions instead of the Personal... -posted to the "Open Forum" forum
Original Message:
Sent: 1/7/2026 12:21:00 PM
From: Sanjog Rana
Subject: RE: Error message
Hello Jennifer,
Thank you for making the changes. I noticed that in the employee path, the first page is set to Sessions instead of the Personal Information page. Because of this, we are encountering a soft error with the Guest widget. I've attached a screenshot for reference.
To resolve this, please go to Site Designer > Employee Path, drag and drop the Personal Information page above Sessions, and then publish the changes.
Let me know if this works. Thank you!
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Sanjog Rana
Subject Matter Expert
Cvent Client Services
Original Message:
Sent: 01-07-2026 12:05
From: Jennifer Randall
Subject: Error message
I placed the guest registration after the attendees personal information still is giving the error
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"This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited."
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Hello Jennifer, The Guest Registration widget should always be placed before any widgets that involve item selection-such as Admission Items,... -posted to the "Open Forum" forum
Original Message:
Sent: 1/7/2026 10:22:00 AM
From: Sanjog Rana
Subject: RE: Error message
Hello Jennifer,
The Guest Registration widget should always be placed before any widgets that involve item selection-such as Admission Items, Sessions, or Optional Add-ons-within your registration flow.
Recommended order in Site Designer:
Contact Fields – collect registrant details
Guest Registration widget – add guests
Admission Items
Sessions or other item selection widgets
Following this order ensures that guests are properly included in fee calculations and session selections, and helps prevent system errors or widget placement warnings.
Placing the Guest Registration widget after item selection may result in errors, incorrect fee assignments, or issues with adding guests correctly. If guest limits are tied to admission items, maintaining the correct widget order is especially critical to avoid registration conflicts and errors.
Let me know if this helps. Thank you!
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Sanjog Rana
Subject Matter Expert
Cvent Client Services
Original Message:
Sent: 01-06-2026 16:44
From: Jennifer Randall
Subject: Error message
- These issues could impact your site. Take a moment to review them.
- The Guest Registration widget should be placed before any widgets with item selection.Go to issue
#Events+
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Jennifer Randall
Executive Assistant
Champions Group HoldingUnited States
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