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  • 1.  event wide single Zoom integration

    Posted 10-20-2022 04:00
    Hi,

    New to Cvent but I have followed the video for single zoom integration for our event here Configuring a Zoom Integration | Cvent Platform but the links fail to show as mentioned.

    We are also using the agenda module and have sessions set up as we want to show a nicely formatted agenda.

    Could ayone give some guidance please for where we may have gone wrong or missed with the config. Maybe we will need to not use the Cvent Zoom integration and simply add our own Zoom external links.

    I have also submitted a support request yesterday morning but no response yet.

    TIA

    Phil
    #EventApp-Building/managing

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    phil Ward
    Dell Inc.United States
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  • 2.  RE: event wide single Zoom integration

    User Group Member
    Posted 10-20-2022 09:50
    Hi Phil! When you say the links fail to show, which links are you referring to?

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    Hayley Contegiacomo
    CTO
    Huddle Agency
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  • 3.  RE: event wide single Zoom integration

    Posted 10-20-2022 10:28
    Hi Hayley,

    General > Event Settings > Virtual Event > Virtual Event URLs

    Followed the video https://www.youtube.com/watch?v=Ix6-xnytuio - about 4 min 20 sec in to 6 min segment.

    Thanks

    Phil

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    phil Ward
    Dell Inc.United States
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  • 4.  RE: event wide single Zoom integration

    Posted 10-21-2022 03:42

    Further info for other users in the future.

    Suport have come back and the reason this isn't working is that the Zoom integration needs to be added for this to work. You can check if this is enable in the event /account from the event admin home left menu, bottom of the list 'Integrations'. If missing it needs to be requested as this then gets passed to the integrations team.

    As a work around I will probably ad a video element to my first session and just let that run for the whole event. This would just be in Zoom regular meeting window though and not in the event website.



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    phil Ward
    Dell Inc.United States
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  • 5.  RE: event wide single Zoom integration

    Cvent Staff
    Posted 10-24-2022 09:23
    Hi Phil,

    Thank you for circling back with the Support team's response. This is a great topic.

    Also wanted to share Zoom integration developer documentation for others that may benefit from its info - https://developers.cvent.com/doc/zoom/#7462



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    Daniel Marotta
    Senior Manager
    Cvent Community Team
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  • 6.  RE: event wide single Zoom integration

    User Group Member
    Posted 10-24-2022 16:04
    Just commiserating Phil! We always have issues trying to accomplish what you are referring to! 
    Wish I could help - but maybe something Cvent can improve based on # of requests! ​

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    Olivia Popofski
    Marketing Coordinator
    Sun Life Assurance Company of Canada and AffiliatesCanada
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  • 7.  RE: event wide single Zoom integration

    Posted 10-25-2022 03:59
    I presume that you simply create a Zoom link externall outside of Cvent and link to that? Not great UX.

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    Phil Ward
    Digital Director
    Dell Inc.United States
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  • 8.  RE: event wide single Zoom integration
    Best Answer

    Posted 10-26-2022 03:44

    Ok, to clear this one up for others who may view at a later date. The issue turned out to be that creating the Zoom links within Cvent for the session works fine. The recording link was failing to show post Zoom meeting. After more testing, I found the issue, simply ensure that the Zoom recording is stopped before the meeting is ended otherwise the recording link won't be available. Makes sense now as if the meeting is endeed Zoom is unaware that the recording has ended so no link generated ;)

    I will add a warning instruction for the host in big bold letters.

    Phil



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    Phil Ward
    Digital Director
    Dell Inc.United States
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