Ok, to clear this one up for others who may view at a later date. The issue turned out to be that creating the Zoom links within Cvent for the session works fine. The recording link was failing to show post Zoom meeting. After more testing, I found the issue, simply ensure that the Zoom recording is stopped before the meeting is ended otherwise the recording link won't be available. Makes sense now as if the meeting is endeed Zoom is unaware that the recording has ended so no link generated ;)
I will add a warning instruction for the host in big bold letters.
Phil
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Phil Ward
Digital Director
Dell Inc.United States
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Original Message:
Sent: 10-25-2022 03:58
From: Phil Ward
Subject: event wide single Zoom integration
I presume that you simply create a Zoom link externall outside of Cvent and link to that? Not great UX.
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Phil Ward
Digital Director
Dell Inc.United States
Original Message:
Sent: 10-24-2022 16:03
From: Olivia Popofski
Subject: event wide single Zoom integration
Just commiserating Phil! We always have issues trying to accomplish what you are referring to!
Wish I could help - but maybe something Cvent can improve based on # of requests!
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Olivia Popofski
Marketing Coordinator
Sun Life Assurance Company of Canada and AffiliatesCanada
Original Message:
Sent: 10-21-2022 03:42
From: Phil Ward
Subject: event wide single Zoom integration
Further info for other users in the future.
Suport have come back and the reason this isn't working is that the Zoom integration needs to be added for this to work. You can check if this is enable in the event /account from the event admin home left menu, bottom of the list 'Integrations'. If missing it needs to be requested as this then gets passed to the integrations team.
As a work around I will probably ad a video element to my first session and just let that run for the whole event. This would just be in Zoom regular meeting window though and not in the event website.
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phil Ward
Dell Inc.United States
Original Message:
Sent: 10-20-2022 10:27
From: phil Ward
Subject: event wide single Zoom integration
Hi Hayley,
General > Event Settings > Virtual Event > Virtual Event URLs
Followed the video https://www.youtube.com/watch?v=Ix6-xnytuio - about 4 min 20 sec in to 6 min segment.
Thanks
Phil
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phil Ward
Dell Inc.United States
Original Message:
Sent: 10-20-2022 09:50
From: Hayley Contegiacomo
Subject: event wide single Zoom integration
Hi Phil! When you say the links fail to show, which links are you referring to?
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Hayley Contegiacomo
CTO
Huddle Agency
Original Message:
Sent: 10-20-2022 03:59
From: phil Ward
Subject: event wide single Zoom integration
Hi,
New to Cvent but I have followed the video for single zoom integration for our event here Configuring a Zoom Integration | Cvent Platform but the links fail to show as mentioned.
We are also using the agenda module and have sessions set up as we want to show a nicely formatted agenda.
Could ayone give some guidance please for where we may have gone wrong or missed with the config. Maybe we will need to not use the Cvent Zoom integration and simply add our own Zoom external links.
I have also submitted a support request yesterday morning but no response yet.
TIA
Phil
#EventApp-Building/managing
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phil Ward
Dell Inc.United States
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