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  • 1.  Help with Live Site - Capacity for Breakout Sessions

    Posted 02-16-2024 14:19

    Hello! Our Cvent admin is on vacation and we just received a notification that we need to adjust something on a live registration site. There are different conference locations (example: Incarnation), and the Capacity numbers are not set up correctly to reflect sites individually. See the feedback below -- 

    Any guidance is so appreciated! 

     I am registering the Math teachers myself.  Each time I choose the Math session at Incarnation.  When I select it, not only does it reduce the number of seats available for that location, it also reduces the number for the other two math locations.  By the time I'm done, all the locations will be reduced by 9 spots.  I don't think that is correct but I could be wrong. 


    #Registration

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    TIFFANY WILBUR
    DIRECTOR OF EDUCATOR SERVICES
    FACTS ManagementUnited States
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  • 2.  RE: Help with Live Site - Capacity for Breakout Sessions

    Cvent Staff
    Posted 02-21-2024 10:30

    Hi Tiffany,

    It sounds like the session set up and capacities need to be reviewed and updated but I would recommend giving our 24/7 Customer Care team a call to help talk through this further live on a phone call and they can look at your exact specific event set up and guide you through the necessary changes to achieve the set up that you are looking for. 



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    Julia Plymack
    Senior Client Success Manager
    Cvent
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