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  • 1.  HTML Editor in Cvent EMarketing

    Posted 06-13-2022 11:19
    Edited by Amarnath Annamalai 06-17-2022 11:14
    Hi There,

    Is Cvent an outdated software? The HTML editor in emarketing doesn't look user-friendly. The HTML email designer shows the codes at the bottom. Also, it doesn't optimize the CSS for mobile view. The responsive email looks distorted when applying codes in cvent emarketing tool when compare to other email marketing tools such constant contact, mailchimp, etc. I raised this issue to one of the cvent customer support representative Mr. Joy 2 months ago. He too agreed the issue but I did not get any proper response from them yet.
    #EventApp-Building/managing
    #Miscellaneous
    #PromotingYourEvent
    #CommunityUserGroups

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    Amarnath Annamalai
    Freelance Event Manager, Cvent Expert, Virtual Assistant
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  • 2.  RE: HTML Editor in Cvent EMarketing

    Posted 06-13-2022 12:31
      |   view attached
    I'm glad you brought this up. I've noticed some strange errors with the eMarketing module after one of Cvent's recent software updates.... Namely, the HTML editor now appears below the WYSIWIG editor, and when you click Edit, you cannot scroll up/down to see all of the code. (Screenshot attached... Is this what happens to you, @Amarnath Annamalai?)

    We've been using eMarketing for several years, and I don't think it's ever been updated-nor has the membership module... So it is definitely outdated. The company seems to focus all their energy on the events side of the software, to the detriment of the other functions. ​

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    Krysten Bennett
    Communications & Technology Director
    Ohio Veterinary Medical AssociationUnited States
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  • 3.  RE: HTML Editor in Cvent EMarketing

    User Group Member
    Posted 06-13-2022 13:00
    We too have been eMarketing and Membership module customers for 10+ years and have seen very few enhancements.  We recently switched our monthly e-news over to the Events side just to be able to use the Flex designer. 

    I'm not sure it will make a considerable difference but thought I would link to the Idea page that I submitted back in 2019.

    @Cvent - Is there any update you can share regarding updates to these modules on the Product roadmap?
    ​​

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    Heather Darrow
    Conference Coordinator
    Cornell University - Department Of Animal ScienceUnited States
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  • 4.  RE: HTML Editor in Cvent EMarketing

    Cvent Staff
    Posted 06-13-2022 14:15
    Hi Amarnath, Krysten, and Heather,

    Thank you for all of your feedback, and I certainly understand where you're coming from. As you all mentioned, eMarketing and Membership have not seen a lot of updates in the past few years. The reason being that our product team works on updates based on priorities expressed by our customers. We have seen that the majority of Cvent clients have more pressing needs related to other products, especially after the pandemic hit, so there is currently no roadmap to share for either modules. Some clients have also found ways to use the Event Management tool instead of or in conjunction with either module (eMarketing or membership) to fit their needs. You can speak with your Cvent success representative to strategize on your different options. 

    I strongly suggest submitting you feedback under the ideas tab in the Community because it plays a big role in what our product team uses to evaluate customer priorities. The more frequent an idea is submitted and/or the more updates an idea has, the more likely it is to get implemented as a future enhancement. 

    I hope this helps!

    Best,

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    Amanda Sidrak
    Senior Client Success Advisor
    Cvent
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  • 5.  RE: HTML Editor in Cvent EMarketing

    Posted 06-14-2022 01:24
    Edited by Amarnath Annamalai 06-17-2022 11:14
    Dear @Amanda Sidrak,

    Thanks for your reply. When I raised this issue two months back to your customer support representative, they were not able to understand it first. After a few weeks, they said that your technical team is working on updating the HTML editor and new HTML editor will be live on May 7th, 2022. Again, they extended it to June 6th, 2022. They should have told us directly that there no road-map to update it.

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    Amarnath Annamalai
    Freelance Event Manager, Cvent Expert, Virtual Assistant
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  • 6.  RE: HTML Editor in Cvent EMarketing

    Cvent Staff
    Posted 06-15-2022 09:15
    Hi Amarnath,

    There is currently no general roadmap for the eMarketing module, but it sounds like the scenario you are describing is an issue that our technology team is working on fixing within eMarketing which is different. If a client see that there is behavior in one of our products that is not functioning as intended, our technology team will investigate and work to fix the issue. We will always do our best to provide an accurate timeline of when you can expect these types of issues to be fixed, but sometimes the timeline unfortunately gets extended due to the complexity of the issue or unforeseen circumstances. I am sure that the Customer Care representative you are working with will update you as soon as they hear back from the team. Feel free to continue replying on the case or reach out to your Cvent account team. 

    I hope this helps!

    Best,

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    Amanda Sidrak
    Senior Client Success Advisor
    Cvent
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  • 7.  RE: HTML Editor in Cvent EMarketing

    Posted 06-14-2022 11:21
    Edited by Amarnath Annamalai 06-17-2022 11:15
    Thanks everyone for your reply. ​ I hope cvent will update the HTML editor soon. 

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    Amarnath Annamalai
    Freelance Event Manager, Cvent Expert, Virtual Assistant
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  • 8.  RE: HTML Editor in Cvent EMarketing

    Posted 06-14-2022 01:20
    Edited by Amarnath Annamalai 06-17-2022 11:15
    Dear @Krysten Bennett,

    Yes, it is what I am saying. I looks really strange. At least, they have to remove the HTML editor below the ​WYSIWIG editor. 

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    Amarnath Annamalai
    Freelance Event Manager, Cvent Expert, Virtual Assistant

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