Open Forum

We had to copy all of our legacy surveys to the new format. The old surveys had options that I can not find in the new system. Any help would be appreciated.

We are using surveys in the context of multiple choice exams, data collection and evaluation surveys with new respondents weekly.

1. We used to be able to print out the exam with the correct scoring.
   Now we can only print out the exam without the scoring.
2. We could email the participants the results of their exams that included the questions, their score, and include the correct answer if they did get it wrong.
   Now we can only email them the questions they answered and if they scored a point.
3. We could send a weekly email to our staff to remind them to check their evaluation reports with a hyperlink directly to the evaluation report for that week.
   Now in order for staff to run a report they have to log into the CVENT website as an administrator and be trained to use the reporting features and filters, which poses a security risk.

Can anyone confirm that these features have been removed or show me how to access them? Thank you.

#Surveys
#Miscellaneous

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Jennifer Murley
Training Coordinator
ABBUnited States
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Hi Jennifer,

Hope you are well!

I got this checked by a Surveys expert and this is what they advised :

1. Regarding your first question, it seems that this feature is not yet available in the new surveys. You can submit a feedback for this with the product team.
2. You can insert the widget for Survey Response in the completion email and that will show the questions and answers along with the score received by the respondent but that would not include the correct answer of the question. A feedback can be submitted for the same as well.
   
   I understand your perspective and apologize for any inconvenience. I suggest you to post these as an Idea/feedback for our product team by going to Cvent Community > Participate > Product Ideas. We encourage you to always submit your ideas or any challenges you face while working with the product. As it also help our Product Development team to review the possibilities and if it works we may try to incorporate such changes in our future releases. 
   
   
3. Earlier we used to have Parked reports for sharing reports with people outside Cvent. This has been replaced by Access Portals now. If your staff is not a Cvent user (does not have a Cvent username) you can only share the report either by exporting the report out of Cvent and then sharing it or by publishing the report on Access portal and then providing a link for that. By using the access portal, they would not have access to the Cvent account but instead just to the report that they can view.

For Access portals, you'll just have to add the users as portal users and then add them within the Access Portal as Guests. Give them access to the report when you publish the report to the portal. The users will receive an email to set up their password and then they can simply login to the Access Portal and run the report at their end.

You can refer to the following articles for your reference :

Creating an Access Portal or Public Website == LINK : https://support.cvent.com/s/communityarticle/Creating-an-Access-Portal-or-Public-Website

Publishing a Report to Access Portals == LINK : https://support.cvent.com/s/communityarticle/Publishing-a-Report-to-Access-Portals?is_article=true&lang=en_US&searchFor=publishing%20report&page=1

FAQs for Surveys == LINK : https://community.cvent.com/solution-evolution/surveys/survey-faqs

Creating a Premium Survey for Your Event == LINK : https://support.cvent.com/s/communityarticle/Creating-a-Premium-Survey-for-Your-Flex-Event

I hope this helps. Please let us know if you have any further questions.

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Raashi Semwal Khati
Senior Quality Analyst
Cvent
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