Open Forum

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

#Admin/Reporting

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Michelle Nobbe
Meeting Event Mgr II
Maritz United States
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Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

I concur with the other responses about typos in the email addresses. We get a lot of typos in the CC email address field. There are two ways you can tell what happened that caused an opt-out.

1. From the Address Book open the person's contact profile, then scroll to the bottom of the page.
    - This means the email bounced back: Last Email Status is Undeliverable and Opted-Out By is Hard Bounce
    - This means they actually opted out by clicking Opt-Out in the email: Last Email Status is Sent and Opted-Out By is Contact Self Opt-Out
    - This means they actually opted out by clicking Opt-Out by reporting it to their email provider: Last Email Status is Sent and Opted-Out By is Abuse Complaint (for us, this always means that they forgot they put their personal email address in the CC email box)

2. If the email address bounced back, you can tell which email address it was by going up to Contact History > Email History. That report should tell you which one had the issue. Sometimes it's also the admin who registered on their behalf. If they type their own email address incorrectly that will also cause it to switch to Opted-Out.

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

Thanks Lauren this is super helpful.  I just looked up a guest who is showing this, Last email status is blank but hard bounce, ias that an invalid email?  Why does it not say undeliverable then?

I concur with the other responses about typos in the email addresses. We get a lot of typos in the CC email address field. There are two ways you can tell what happened that caused an opt-out.

1. From the Address Book open the person's contact profile, then scroll to the bottom of the page.
    - This means the email bounced back: Last Email Status is Undeliverable and Opted-Out By is Hard Bounce
    - This means they actually opted out by clicking Opt-Out in the email: Last Email Status is Sent and Opted-Out By is Contact Self Opt-Out
    - This means they actually opted out by clicking Opt-Out by reporting it to their email provider: Last Email Status is Sent and Opted-Out By is Abuse Complaint (for us, this always means that they forgot they put their personal email address in the CC email box)

2. If the email address bounced back, you can tell which email address it was by going up to Contact History > Email History. That report should tell you which one had the issue. Sometimes it's also the admin who registered on their behalf. If they type their own email address incorrectly that will also cause it to switch to Opted-Out.

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.

As I understand it, there HAS to be a way to opt out in every email sent from Cvent. I even had a registrant opt out of future communications from the opt out link in the confirmation email (which, one would argue, they requested to receive by registering). That meant that any future emails we sent about the event with arrival information were not being delivered to him. I guess they don't add the "undeliverable" status because delivery wasn't even attempted? (It is odd that it would say "email sent" if not attempted though.) Unfortunately, if someone chose to opt out, I don't believe there is a way to change this.

Hi!

I have read a lot about the opt-out on many contacts and understand why that may have happened.  But I have some invitees showing a Email Status of "Email Sent" but an opt out on the email.  Why is it not showing "undeliverable "as the email status?  My invitees have no way of opting out of the email themselves unless their email server allows them to block the emails from coming through.  Any help on this would be great.