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  • 1.  Post Registration Emails

    Posted 13 days ago
    I am still in the testing phase for my site. All registrants need to be approved which I have enabled. I am testing registration and when I approve my test registration, I do not receive the registration confirmation. Is this because registration isn't technically live yet?
    #EventApp-Building/managing

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    Nicole Raupach
    Sr. Demand Management Specialist
    S&P GlobalUnited States
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  • 2.  RE: Post Registration Emails

    Community MVP
    Posted 13 days ago
    I have no experience with approved registrations, but I believe you should still receive a confirmation as I receive them when I test confirmed registrations.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 3.  RE: Post Registration Emails

    Posted 12 days ago
    Yes, you should receive the registration confirmation email.  Make sure the confirmation email is set to active.

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    Dominique Hubbard
    Conference Coordinator
    Virginia Education AssociationUnited States
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  • 4.  RE: Post Registration Emails

    Cvent Staff
    Posted 11 days ago
    Hi Nicole,

    Hope you are well!

    When you approve a registration, you should get a pop up box which also has a text at the bottom that says 'Send registration-triggered emails to registrant'. Please make sure that this is set to 'Yes' and then confirm the registration approval. Apart from this, the registration confirmation email should be active in the event as well for it to go out to the registrants as soon as their registration is approved.

    Here is the screenshot of what the pop up looks like :


    You can also refer to the article 'Approving or Denying Registrations'. Link: https://support.cvent.com/s/communityarticle/Approving-or-Denying-Registrations

    Additionally, please check out the following video as well - Registration Approval : https://youtu.be/DLgukKANOEY

    I hope this helps.


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    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
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