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  • 1.  Removing Test Registrations

    Posted 09-30-2022 05:40
    Hi Community,

    In testing my recent Event Website's Registration process, I created and distributed testing scenarios through the test function to a handful of people.
    By testing the registration process, some registrations have been completed and are represented as 'Accepted' attendees within the event.

    These test registrations are listed along with any regular registrations, and are portrayed in the Event Overview. Is there any option to remove test registrations? The only alternative I can find is to Cancel the registrations, which still lists them as attendees in the overview.


    Cameron Warburton

    Cameron Warburton
    Inconnection UK LtdUnited Kingdom

  • 2.  RE: Removing Test Registrations

    Cvent Staff
    Posted 09-30-2022 09:32
    Edited by Daniel Marotta 10-03-2022 10:05
    Hi Cameron,

    Hope you are well.

    If the test registrations were done when the event was in 'Pending' status, the test data gets deleted after the event is launched. Sometimes, it may take a while for the system to delete that data from the event. However, the invitees added under the invitation list do not get deleted. Those you'll have to delete manually once you launch the event.

    However, if the test registrations were done after the event was made live, then the registration data will not get deleted because the system will count it as a real registration.

    If these test registrations were done after the registration was made live, you can unregister these invitees from the event or you can substitute their registration with someone you know wants to attend the event. This way, their registration will get transferred to the new invitee and the old invitee will get removed from the event.

    The system does not delete the cancelled/unregistered invitees from the event as there is an audit history associated with the invitee record.

    You can refer to the following articles :

    Substituting Registrations -- Link:

    Unregistering Registrants -- Link:

    Raashi Semwal Khati
    Senior Quality Analyst

  • 3.  RE: Removing Test Registrations

    Posted 04-04-2023 14:50

    How do the same people test the registration form multiple times? My event is "pending" and the client has registered and tested the site but we had to make updates and they need to test it again but the system is recognizing their info so it won't let them go through again.

    Stacey Mollenhauer
    Vice President Technology Services
    ALTOURUnited States

  • 4.  RE: Removing Test Registrations

    Community MVP
    Posted 04-04-2023 16:59

    It sounds like the test registration was submitted.
    I'd delete the registration and have the person start over.

    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America

  • 5.  RE: Removing Test Registrations

    User Group Member
    Posted 04-05-2023 06:16

    Hi Stacey!
    I either unregister them from the back end so they can register again, or have them use another email (or a fake email if they don't need to see the confirmation again) for the next test. 

    Tori Martinez
    Event Technology Specialist
    Direct Travel
    United States