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  • 1.  RezHub not showing new / unprocessed bookings

    Posted 05-06-2024 20:29


    We are facing an issue with the existing groups (accommodation bookings) on Passkey.

    The new / unprocessed bookings are no longer showing up in "RezHub" whereas if we search the guest's name or ACK number, we can find the booking in "Find" section however as you know we can't retrieve credit card information from there and / or can't places the hotel confirmation number so that the guest can receive a final confirmation email.

    Appreciate the help in advance.


    Kubilay Ozguclu
    Groups Assistant Manager
    Sofitel Sydney Darling Harbour Australia

  • 2.  RE: RezHub not showing new / unprocessed bookings

    Posted 05-07-2024 10:39
    Edited by Prachi Shukla 05-07-2024 10:39


    Hope you are doing well!

    I reviewed a few events, and was able to see unprocessed reservation under event GL TEST EVENT. May I request you to help us with the specific Event name along with unprocessed reservation enabling us to troubleshoot the same and provide you with the resolution.

    Looking forward to hearing from you

    [Prachi] [Shukla]
    [Solution Specialist- Exchange Solution]