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  • 1.  Session Full but not really ...

    Posted 20 days ago
    I have set up some of my sessions with a capacity and a wait list. However one of the attendees cancelled last week - and while their registration shows at cancelled it is still being counted towards the current capacity. Is this a bug?  Why wouldn't a spot open up automatically when someone cancels? Do I need to manually add another spot to the capacity?
    #EventApp-Building/managing
    #Flex-Creating/ManagingEvents

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    Jami Dennis
    Conference Committee CoChair
    Arizona Geographic Information CouncilUnited States
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  • 2.  RE: Session Full but not really ...

    Cvent Staff
    Posted 17 days ago
    Hi Jami,

    Since the person cancelled, a spot should have opened up for the session. Has someone not been able to register for the session? If you are having trouble, I would recommend calling into our Customer Care Team at 866-318-4357, Option 1 and they can help walk you through this.

    Thank you!

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    Erica Wise
    Senior Client Success Manager
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  • 3.  RE: Session Full but not really ...

    Posted 17 days ago
    correct, no spot opened up and folks have just been adding themselves to the waitlist. I did contact our Cvent rep and she indicated that the issue occurred due to the recent outage on July 22 - it is supposed to resolve itself but so far, as of this morning - July 28, it still is not resolved. At this point I am assuming we will just deal with this on site and allow folks from the waiting list to fill cancelled spots.

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    Jami Dennis
    Conference Committee CoChair
    Arizona Geographic Information CouncilUnited States
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