Open Forum

Hello,

I setup a few voucher codes to test;  capacity set at 1; one is used, now I can't delete it; how do I delete one to get it back to re-use in testing mode?
#Flex-Creating/ManagingEvents

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Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
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Lisa,

Here are instructions for how to remove a discount code that's already been used: https://support.cvent.com/s/communityarticle/Removing-Discounts?searchFor=discount%20codes&lang=en_US 

Alternatively, could you just increase the capacity of the existing code or re-create/copy it?

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Krysten Bennett
Communications & Technology Director
Ohio Veterinary Medical AssociationUnited States
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Original Message:
Sent: 08-01-2022 07:49
From: Lisa Flynn
Subject: Voucher codes

Hello,

I setup a few voucher codes to test;  capacity set at 1; one is used, now I can't delete it; how do I delete one to get it back to re-use in testing mode?
#Flex-Creating/ManagingEvents

------------------------------
Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
------------------------------

Thanks but I want to remove a voucher code, not a discount code. I guess I could increase it for testing, but I wanted to remove them all.  Thanks for responding!

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Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
------------------------------

Original Message:
Sent: 08-02-2022 09:11
From: Krysten Bennett
Subject: Voucher codes

Lisa,

Here are instructions for how to remove a discount code that's already been used: https://support.cvent.com/s/communityarticle/Removing-Discounts?searchFor=discount%20codes&lang=en_US 

Alternatively, could you just increase the capacity of the existing code or re-create/copy it?

------------------------------
Krysten Bennett
Communications & Technology Director
Ohio Veterinary Medical AssociationUnited States

Original Message:
Sent: 08-01-2022 07:49
From: Lisa Flynn
Subject: Voucher codes

Hello,

I setup a few voucher codes to test;  capacity set at 1; one is used, now I can't delete it; how do I delete one to get it back to re-use in testing mode?
#Flex-Creating/ManagingEvents

------------------------------
Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
------------------------------

I don't know you are still in test mode, but once you launch the site and clear that data it may reset. I'm not sure on this, but thought I would share.

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Beth Vriesen
Events Registration Admin
Associated Bank Corporation
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Original Message:
Sent: 08-01-2022 07:49
From: Lisa Flynn
Subject: Voucher codes

Hello,

I setup a few voucher codes to test;  capacity set at 1; one is used, now I can't delete it; how do I delete one to get it back to re-use in testing mode?
#Flex-Creating/ManagingEvents

------------------------------
Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
------------------------------

Since you have it assigned you can't delete. you'd need to remove it or remove the registration of the person who claimed it. Alternatively when you launch your event, the data should reset!

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Rachel
NJ
------------------------------

Original Message:
Sent: 08-01-2022 07:49
From: Lisa Flynn
Subject: Voucher codes

Hello,

I setup a few voucher codes to test;  capacity set at 1; one is used, now I can't delete it; how do I delete one to get it back to re-use in testing mode?
#Flex-Creating/ManagingEvents

------------------------------
Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
------------------------------