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  • 1.  invitation list has members but email can't find them to send manually

    Posted 01-06-2016 12:59
    I have an invitation list filled in from a contact group.  When I go to the email to send it manually, I get the "No invitees match your criteria" error.  I have tried selecting groups where I know everyone we've ever contacted are listed and still get the error.  Any ideas?


  • 2.  RE: invitation list has members but email can't find them to send manually

    Posted 01-06-2016 13:38
    Hello Karen,

    The filter in the search may be forced to look for a certain type of person that doesn't currently exist. For example, if you are sending a Pre-Event Email then the attendees cannot be in the Accepted status. Likewise, if you are trying to send a Post-Registration Email, the email will look for Undecided and Visited. 

    To force the email you will need to click on Advanced Search and make sure the Invitee Status (or Participant Stats, Contact Group, etc) is correct.





     

    Also, make sure the search criteria is off for the "Only include invitees who have not received this email in the last 6 months:"




    Good Luck!