Lisa, I had this same issue on one of my sites starting on 11/17. Site had been launched for weeks, worked just fine, and I was down to my last three invitees left to register, and all three of them had the grayed out button for the guests. Ended up putting in a support ticket - after a couple of days, support came back and said it was resolved - it wasn't. I ended up able to register these invitees and their guests on the backend (which then did work), even though on the front end these three people were still seeing the grayed out button. Went through the whole rigamarole with the invitees of clearing browser caches, etc., and none of that worked for them. Support eventually got back to me, but since at this point I'd manually registered my remaining invitees, there were no longer any unregistered invitees to investigate, so they closed the case. I did let them know that technically the problem wasn't fixed, and that I'd seen this thread in Community about the issue happening to others. If I were you, I'd call support and put in a ticket, and hopefully they can figure out what's happening to random accounts, and fix it. At the time I also had two other open events, and the same issue was not happening in either of those. Good luck!
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Lisa Hutchins
Director of Technology
Global Image United States
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Original Message:
Sent: 11-30-2022 09:53
From: Lisa Flynn
Subject: Aa a Guest Button grayed out
It does, the Admission item is Titanium (sponsorships) and it has Titanium and Titanium guest there... this is so frustrating- any other ideas?
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Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
Original Message:
Sent: 11-18-2022 20:32
From: Steven Schlossman
Subject: Aa a Guest Button grayed out
Does your admission item allow for your guest reg type?
I run into this all the time when building a registration.
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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
Original Message:
Sent: 11-18-2022 16:26
From: Lisa Flynn
Subject: Aa a Guest Button grayed out
Hello- I'm getting the add a guest grayed out button again I have the guest reg type for each path here as well! Last time it just cleared up on it's own, but now tis' happening again.
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Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
Original Message:
Sent: 07-14-2022 13:08
From: Lauren Becker
Subject: Aa a Guest Button grayed out
You may need to add the Guest registration type to the Admission item(s).
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Lauren Becker
Event Technology Coordinator
Aflac
Original Message:
Sent: 07-14-2022 11:57
From: Lisa Flynn
Subject: Aa a Guest Button grayed out
Hi! I'm having the SAME issue right now- did you get a workaround for this? Thank you!!
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Lisa Flynn
IT Systems Analyst
LBM AdvantageUnited States
Original Message:
Sent: 03-17-2022 08:28
From: Amanda Hellen
Subject: Aa a Guest Button grayed out
Hi!
I am trying to figure out why my ADD A GUEST button is grayed out on certain reg paths of my page. I have the maximum guest allowed set to 10, I have reg type options associated to the path, and I have the guest widget BEFORE the activity selection. I have never seen the button grayed out so not sure what the cause is. Any help is appreciated! Thank you!
#Flex-Creating/ManagingEvents
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Amanda Hellen
Babson College Project Management Office Advancement
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