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  • 1.  Billing Statements

    Posted 04-24-2022 10:02
    Our event shows no billing statements since December 2021.  Are others having this issue?  I've contacted CVent multiple times but mostly get directions on where to find the statements on the menu.  However, there are actually no statements posted.  We us PayGo Accounting and Cvent Payment Services.  Just wondering if this is widespread.
    #EventApp-Building/managing

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    Franklin Sampley
    Secretary
    The Evangelical Network
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  • 2.  RE: Billing Statements

    Posted 04-25-2022 15:10
    Hi Franklin,

    Thanks for posting your question. I have reached out to paygoaccounting@cvent.com to investigate why there are no invoices showing past December 2021 in your account. I will share their findings once they get back to me. 

    Thanks for your patience.

    Best,

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    Amanda Sidrak
    Senior Client Success Advisor
    Cvent
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  • 3.  RE: Billing Statements

    Posted 12-02-2022 00:46
    Franklin,
     Did you get an answer from CVENT?
    We ran our first event in August and have yet to be billed/invoiced.  I opened a case in August and asked every few weeks for the status.  In October received an email from the PayGoAccount team that the matter would be resolved by the end of the month and here it's now December and still no bill.......

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    Rick McWatters
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    Original Message


  • 4.  RE: Billing Statements

    Posted 12-02-2022 03:14
    Yes they did start posting invoices. It took months of constantly following up with them. 

    Sent from my iPhone



    Original Message