Open Forum

Hi All,
I really WANT to utilize the Shoulder Dates functionality in the Events tool, but today Cvent Support confirmed that it's an "all or nothing" type of approval.

For example, my program dates are March 23-25 and I've built in shoulder dates for the nights of March 20, 21, 22, 25, 26, 27 as the contract allows the group rate for these nights. I have someone who requests all of the shoulder dates, but the hotel comes back and says that only the nights of March 21, 22, and 26 are available. If I go into the system, it doesn't give me the option to approve some dates and deny other dates. I can only approve all or deny all. 

Does anyone use the shoulder dates feature and how do you get around this and notify the guest as to which dates were successfully approved and which were denied due to availability? If I have to do it all manually, what's the use of this feature? Thanks.
#Flex-Creating/ManagingEvents
#ManagingRoomBlocks

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Jill Campbell
Cvent Specialist
Chubb INA Holdings Inc
------------------------------

Hi Jill, 

For anyone that you want to approve some and not others, go to Modify Registration under that person's profile. Go through the registration until you get to the accommodation page. There you will see "Planner Fields" under the current room selection from the attendee. There it breaks it down so you can Deny some and approve others - the only catch is they have to be consecutive, you cant approve 21 & 23 but not 22 for obvious reasons.

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Hayley Contegiacomo
Chief Operating Officer
Huddle Agency
------------------------------

Original Message:
Sent: 01-25-2022 17:38
From: Jill Campbell
Subject: Using Shoulder Dates Approval/Denial in Events (some dates approved; some denied)

Hi All,
I really WANT to utilize the Shoulder Dates functionality in the Events tool, but today Cvent Support confirmed that it's an "all or nothing" type of approval.

For example, my program dates are March 23-25 and I've built in shoulder dates for the nights of March 20, 21, 22, 25, 26, 27 as the contract allows the group rate for these nights. I have someone who requests all of the shoulder dates, but the hotel comes back and says that only the nights of March 21, 22, and 26 are available. If I go into the system, it doesn't give me the option to approve some dates and deny other dates. I can only approve all or deny all. 

Does anyone use the shoulder dates feature and how do you get around this and notify the guest as to which dates were successfully approved and which were denied due to availability? If I have to do it all manually, what's the use of this feature? Thanks.
#Flex-Creating/ManagingEvents
#ManagingRoomBlocks

------------------------------
Jill Campbell
Cvent Specialist
Chubb INA Holdings Inc
------------------------------

Hi Hayley,
This is great! While not perfect (if would be nice if you can do this "Manage Hotel Requests" area), this is a great work-around. Hopefully having to deny some will be few and far between. Thank you for teaching me something new!

------------------------------
Jill Campbell
Cvent Specialist
Chubb INA Holdings Inc
------------------------------

Original Message:
Sent: 01-26-2022 04:27
From: Hayley Contegiacomo
Subject: Using Shoulder Dates Approval/Denial in Events (some dates approved; some denied)

Hi Jill, 

For anyone that you want to approve some and not others, go to Modify Registration under that person's profile. Go through the registration until you get to the accommodation page. There you will see "Planner Fields" under the current room selection from the attendee. There it breaks it down so you can Deny some and approve others - the only catch is they have to be consecutive, you cant approve 21 & 23 but not 22 for obvious reasons.

------------------------------
Hayley Contegiacomo
Chief Operating Officer
Huddle Agency

Original Message:
Sent: 01-25-2022 17:38
From: Jill Campbell
Subject: Using Shoulder Dates Approval/Denial in Events (some dates approved; some denied)

Hi All,
I really WANT to utilize the Shoulder Dates functionality in the Events tool, but today Cvent Support confirmed that it's an "all or nothing" type of approval.

For example, my program dates are March 23-25 and I've built in shoulder dates for the nights of March 20, 21, 22, 25, 26, 27 as the contract allows the group rate for these nights. I have someone who requests all of the shoulder dates, but the hotel comes back and says that only the nights of March 21, 22, and 26 are available. If I go into the system, it doesn't give me the option to approve some dates and deny other dates. I can only approve all or deny all. 

Does anyone use the shoulder dates feature and how do you get around this and notify the guest as to which dates were successfully approved and which were denied due to availability? If I have to do it all manually, what's the use of this feature? Thanks.
#Flex-Creating/ManagingEvents
#ManagingRoomBlocks

------------------------------
Jill Campbell
Cvent Specialist
Chubb INA Holdings Inc
------------------------------