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  • 1.  5 Tips to get the most of your property's online reviews

    Cvent Staff
    Posted 01-26-2022 11:00

    Hello everyone! We are bringing you the next "Tip of the week." In case you missed the announcement, there's a new update to Wedding Spot that lets couples submit venue reviews directly to Wedding Spot.


    Online guest reviews have a great impact on customer's decision making. Hotel  review  responses  directly  correlate  to  hotel  revenue  increases. So, check out these 5 Tips to get the most of your property's online reviews:

    • Actively seek  reviews from  customers. Encourage your guests to share their reviews online in addition to offline. A polite request can help boost good reviews
    • Use a consistent and professional voice while responding to reviews
    • Accentuate the positive features and benefits to influence your venue reviews
    • Have a guideline  set for  managing  any  dissatisfied  guests and  ensure  all  your employees are trained on these best practice guidelines and protocols
    • Respond to all negative reviews between 24-48 hours. Be courteous, professional, and show empathy while responding.  Acknowledge  their  experience, take responsibility for any issues that arose, and invite the guest to contact the property directly to discuss their stay in more detail


    Don't let your customers go unnoticed! Make the most of Wedding Spot Venue Reviews to boost your hotel's online reputation. Let us know if you have any questions on the below thread!


    Additionally, if you want to learn more about our product releases, sign up here for our upcoming Quarterly Product Updates webinar being held on February 17.


    Question for you: Share how online reviews have made a difference to your business?


    Alaina Del Real
    Sr. Client Success Advisor

  • 2.  RE: 5 Tips to get the most of your property's online reviews

    Community MVP
    Posted 01-28-2022 08:41
    Great tips! This is a great topic for hotels!  Leverage the great reviews and learn from the not so great reviews!

    Colleen Beck
    Director of Sales & Marketing
    The Westin Tampa Bay