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Registration process best practices in the New Experience

  • 1.  Registration process best practices in the New Experience

    Cvent Staff
    Posted 12-15-2021 11:07
    Edited by Ridhima Krishan 12-15-2021 11:08
    Hello community members! The next edition of Tip of the Week is coming your way!

    An attendee's event experience starts the moment they register for your event. Registration process strategy has therefore become the heart of meetings and events. It's how event professionals secure attendees and revenue. But how do you ensure to create a first impression that is seamless and user-friendly? We have gathered some registration best practices in the new experience that will help build and deliver an ideal registration process!

    • Create an admission item: To register, every invitee must select one and only one admission item which is the ticket to your event. Remember if there are no open admission items, invitees cannot register. Hence, make sure if one does close early, another option is available. Also, establish a capacity to keep your headcount under control. Once the entered number is reached, no one else will be able to register for this admission item. However, once an invitee registers for an admission item, it can no longer be deleted. 

    • Add questions to a flex event: This feature helps in understanding the need and expectations before, during, or after the event with questions. Once added, your invitees can respond to the questions you want to be answered as they register or through a survey. Please note that invitees can modify their answers following registration by logging into the event website with their confirmation numbers.

    • Add registration paths: You can use your registration types to further personalize the registration process by creating additional paths and customizing the content or payment options for each. 

    • Add and update fees: Cvent lets you add a fee to almost anything within your event: admission items, sessions, and other goods and services. It is possible to charge different amounts for the same item to different types of attendees. Make sure to enter specific details such as a deadline, discounted price, and a maximum refund for the discounted price. Worry not if you need to delete the fee and follow these steps to do so.

    • Set-up refund policy: Make refunding automatic by setting up a refund policy. Once set up, there will be no need for you to individually refund anyone who modifies their registration or cancels. Volume discounts cannot be associated with session bundles in Flex events.

    • Group and guest registration: Enabling group registration allows multiple invitees to register under the same transaction while allowing everyone to be their own registrant. Whereas guest registration records who your invitees are planning on bringing along, usually a spouse or child. Guests can be free or paid for by the individual registering them.

    • Add a waitlist: Should your event close (due to reaching capacity or the registration deadline passing) and invitees still want to come, the Waitlist page will appear when they attempt to register. Take the time to customize this page to guarantee you're getting the data you need and providing the right instructions. You can also set up an alert to get notified every time someone signs up for the waitlist.
     
    Questions for You:
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees?
    • Do you keep the hybrid event registration process strategy different from a virtual event?

    Share your thoughts below! #CventTip

    #Flex-Creating/ManagingEvents
    #ManagingVirtualEvents
    #ReportingandInsights

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    Ridhima Krishan
    Sr. Associate, Customer Marketing
    Cvent
    ------------------------------


  • 2.  RE: Registration process best practices in the New Experience

    Community MVP
    Posted 12-16-2021 15:06
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees?
      • We have a fairly standard (and simple) process in Event Management
    • Do you keep the hybrid event registration process strategy different from a virtual event?
      • We do not have hybrid events currently


    ------------------------------
    Lori Wildman
    Senior Marketing Manager
    DuCharme, McMillen & Associates, Inc.
    ------------------------------



  • 3.  RE: Registration process best practices in the New Experience

    User Group Member
    Posted 12-16-2021 15:21
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees?
      • allowing different registration paths to align with their attendee journey
    • Do you keep the hybrid event registration process strategy different from a virtual event?
      • Yes but is more important now that hybrid meetings are starting to happen more frequently.


    ------------------------------
    Mary Ann Hall
    Events Specialst
    Federal Reserve System
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  • 4.  RE: Registration process best practices in the New Experience

    Posted 12-17-2021 02:30
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees?
      • Registration paths have proof to be an excellent way to collect  information from different stake holders in a seamless way
    • Do you keep the hybrid event registration process strategy different from a virtual event?
      • Not by now


    ------------------------------
    Maria Pedrosa
    EMEA Event Manager
    W.L. Gore & Associates
    ------------------------------



  • 5.  RE: Registration process best practices in the New Experience

    User Group Member
    Posted 12-17-2021 10:28
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees?
    Using the event management platform along with OnArrival

    • Do you keep the hybrid event registration process strategy different from a virtual event?
    We haven't hosted a hybrid event with Cvent yet, but I'd imagine it would be similar in the focus on simplification and user-friendliness

    ------------------------------
    Bouran Qaddumi
    National Field Trainer
    Cajun Operating Company d/b/a Church's Chicken
    ------------------------------



  • 6.  RE: Registration process best practices in the New Experience

    Posted 12-17-2021 10:52
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees?
      • While we have a straightforward registration process, I like the ability in flex to make the attendee journey more appealing and less scrolling through registration questions. We have recently started using a waitlist that really makes our job a lot easier too.
    • Do you keep the hybrid event registration process strategy different from a virtual event?
      • We currently don't have any hybrid events.


    ------------------------------
    Beth Vriesen
    Associated Bank Corporation
    ------------------------------



  • 7.  RE: Registration process best practices in the New Experience

    Posted 12-17-2021 16:35
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees?
    • I love the fact that if I create a Single or Double Occupancy Admission Item, I can set up my room blocks based on these admission items. This prohibits registrants from choosing the double occupancy admission item and then choosing a single room instead of a double room. And, I can make naming a roommate mandatory. 


    ------------------------------
    Jayne Ferro
    Support Staff Specialist
    NYSUT
    ------------------------------



  • 8.  RE: Registration process best practices in the New Experience

    Community MVP
    Posted 12-17-2021 18:00
    Hi Ridhima, 

    We've enjoyed being able to make questions registrant-specific in the Flex registration. This allows us some customization without having to create a full path for each reg types. 
    We're not doing hybrid events, but going back in-person after having used the Attendee Hub is interesting, as we decided to keep using it + the Mobile App onsite instead of our previous app. So far so good, though as always when tech changes we've had some adaptation to work through.

    ------------------------------
    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
    ------------------------------



  • 9.  RE: Registration process best practices in the New Experience

    Posted 12-20-2021 11:19
    • Add registration paths: You can use your registration types to further personalize the registration process by creating additional paths and customizing the content or payment options for each. 
     
    A tip that my team has found very helpful is to create your most complicated registration path fully and completely. Then, create new paths by copying your existing path so that you don't need to do as much customization and formatting every time you need a new path. Helps keep the process consistent for everyone during registration.

    ------------------------------
    Virginia Early
    Associate Director of Events
    William & Mary Foundation
    ------------------------------



  • 10.  RE: Registration process best practices in the New Experience

    Posted 12-20-2021 11:54
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees?
      • The registration paths being unique
    • Do you keep the hybrid event registration process strategy different from a virtual event?
      • We do not planned any hybrid events as of yet.


    ------------------------------
    Heidi Nelson
    Meeting Planner
    The Joint Commission, Department of Board Activities and Meeting Management
    ------------------------------



  • 11.  RE: Registration process best practices in the New Experience

    Community MVP
    Posted 12-20-2021 15:37
    • Which Cvent's feature has most helped you in ensuring a seamless registration process for your attendees? 
      • Agenda > Session List - we use it for various registration strategy and event configurations

        • Do you keep the hybrid event registration process strategy different from a virtual event?
          • We will.  Hybrid option is being offered for our most complex events.  In-person attendees and virtual attendees will have their own communication streams versus a virtual-only event.


        ------------------------------
        Loretta Peterson
        Events Associate
        CDW
        ------------------------------



      • 12.  RE: Registration process best practices in the New Experience

        Posted 12-30-2021 15:39
          |   view attached
        We had registrants think they had completed their registration as our registration button was at the bottom of the page where they had to scroll down to see.  I pushed ours to the top of the page, increased the size of the button, and changed its color to green vs. the color of the other buttons which are blue to make it more visible.  Our abandoned registrations were reduced significantly. 

        We have not hosted a hybrid event yet.

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        Michele Gebrayel
        Corporate Event Manager
        DuCharme, McMillen & Associates, Inc.
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      • 13.  RE: Registration process best practices in the New Experience