Hi Melissa and everyone else on this thread!
Thank you for bringing this feedback to our attention, and apologies for any inconvenience this issue may be causing. We've actually been investigating this issue for a while and rolling out solutions to minimize the need for clearing caches but there are many and varied factors that contribute to this issue arising so we've been tackling these issues as we identify them.
What would be super helpful and would expedite a resolution is if you continue to report these issues to our support teams so we have more information when we investigate the root cause of these issues. The information that would be super helpful to us is what steps were you taking before the issue occurred, what page/s are you seeing this issue on, is it happening on the backend of Cvent or on the attendee-facing website? The more information we have, the better we can investigate.
Thank you again for bringing this issue to our attention!
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Farah van Caloen
Senior Manager, Product Marketing
Cvent
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Original Message:
Sent: 01-10-2022 16:26
From: Melissa Helbrueck
Subject: Why does everything require clearing cache/deleting cookies?
Is anyone else noticing that with Flex, clearing cache and deleting cookies is required so often to prevent errors/issues? I am clearing my cache multiple times throughout the day because I'm getting "oops something went wrong" or other similar errors. We are also constantly telling our clients and their attendees to clear their cache. Clearing your cache was rarely the answer to problems when working in Classic. Why are things getting hung up so frequently?
#Flex-Creating/ManagingEvents
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Melissa Helbrueck
Web Producer
Maritz
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