Open Forum

 View Only
  • 1.  Refunds

    Posted 08-16-2019 12:05
    How do you refund a registrant partial cost for a session?

    Brenda Flores-Dollar
    Canfield Business Honors Program
    McCombs Business School
    The University of Texas at Austin

  • 2.  RE: Refunds

    Posted 08-20-2019 10:50
    Hi Brenda, 

    If you need to refund a registrant X amount of dollars, you can go to to Invitee Management>Invitees & Registrants>Click on Invitee Name>Orders & Payments>Hover over the dropdown arrow icon for the Session Line item>Adjust order amount>then change the amount that the registrant should be paying for the Session. By Adjusting the order amount, this will then create a refund order. Once this is completed you can go to Actions>Submit Refund>then choose your refund method. 

    Click here for Community Article to reference how to submit a refund:

    Lauren Donaghue