Hi Brenda,
If you need to refund a registrant X amount of dollars, you can go to to Invitee Management>Invitees & Registrants>Click on Invitee Name>Orders & Payments>Hover over the dropdown arrow icon for the Session Line item>Adjust order amount>then change the amount that the registrant should be paying for the Session. By Adjusting the order amount, this will then create a refund order. Once this is completed you can go to Actions>Submit Refund>then choose your refund method.
Click here for Community Article to reference how to submit a refund:
https://support.cvent.com/apex/CommunityArticle?id=000002459&Lang=en_US&searchTerm=refunding
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Lauren Donaghue
Cvent
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Original Message:
Sent: 08-16-2019 12:04
From: Brenda Flores-Dollar
Subject: Refunds
How do you refund a registrant partial cost for a session?
#Flex-Creating/ManagingEvents
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Brenda Flores-Dollar
Canfield Business Honors Program
McCombs Business School
The University of Texas at Austin
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