First on the finding:
It may be obvious but to say but you didn't clarify where you're making these attempts.
You should be doing this in address book and not an event attendee list.
Make sure you remove any leading or tail spaces when you do your searches. CVENT search doesn't remove them "automagically".
Other tricks I use involve using an Advanced Search using the Email Domain Name and use an operator like "contains" "includes" or "starts with" against clips of unique aspects. provided your subject isn't a Gmail like public address, or the only domain you manage. You can use the same trick using Email and contains / start with "FIRST PART OF THEIR EMAIL". EXAMPLE, if we looking for
MR.TEST@cantfind.com, either use EMAIL contains MR.TEST alternatively Email Domain contains cantfind. You'll get a list of contacts that match and that may come up with your missing contact. including ones that may only be partial matches.
You can find help article on merging, but essentially you find the contacts in one of your searches and select multiples of them in your addressbook. Under Action select merge, and the system will give you some choices where they conflict. NOTE: if they are registered for any attendee lists you have showing, the update will likely effect that registration entry and registration (depending on your settings).
It definitely sounds like the contact is bouncing, so its a prime address, but don't forget that people often duplicate into the CC email field (if you use it). If its there, it won't bounce but the person being copied will opt out the primary contact.
Happy hunting.
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Sean Daniel
Membership Manager
Telecom & Autotech Council
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Original Message:
Sent: 03-18-2022 12:55
From: Kathleen O'Brien
Subject: Changing contact information
The email address is incorrect. That's the problem. But, when I try to change it, it tells me I have duplicate records. From what I can see, we don't. I tried searching with the email address to see if it was associated to another name but it doesn't pull anything up. So, when I search by last name, this is the only record that appears.
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Kathleen O'Brien
Lead Business Analyst
FM Global aka Factory Mutual Insurance
Original Message:
Sent: 03-18-2022 12:35
From: Lindsay Buchanan
Subject: Changing contact information
Hi Kathleen-
When this automatically happens it is because Cvent received a "hard-bounce" for that email address. This could be that the email is incorrectly entered or the email address is "refusing" emails like when a corporation deactivates a former employees email. With that said, if the email box is full this will be a soft bounce and will not automatically opt-out the registrant.
I would suggest checking the email address to make sure that this was entered correctly. I cannot tell you how many times I have had registrants tell me they entered it correctly and when I copy the email address from an email they've sent me and paste it in to do a comparison, there is always something that I find wrong with the original entry.
If copying/pasting the email address from an email you received from the registrant doesn't fix it, then I suggest contacting Cvent to see if they can "see" from their reports why the registrant keeps getting automatically opted out.
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Lindsay Buchanan
Meetings Management Consultant
Intent Strategy Group (A Division of M&IW)
M +1 262.488.4537
lbuchanan@meetings-incentives.com
Original Message:
Sent: 03-18-2022 10:43
From: Kathleen O'Brien
Subject: Changing contact information
I have two issues. One, the person has a status of Opt-Out. I change it and it keeps going back to Opt-Out. Could it be security on her end? I know she's not changing it because I was on the phone with her as we did this and she didn't receive anything. Two, I'm trying to change a person's email address. It was missing the . in the name. I get an error telling me there are duplicate entries for this email address. When I search, this is the only one that comes up.
#Flex-Creating/ManagingEvents
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Kathleen O'Brien
Lead Business Analyst
FM Global aka Factory Mutual Insurance
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