Open Forum

Hello,
I sent myself a test email and it came through twice: one was plain text and the other was HTML. I want all emails to be sent as HTML. In the KB, it said to select Email and then settings. However, I don't have email settings as an option. All I have under Email is: Invitation Lists, Event Emails, Session Emails, Planner Alerts and Registrant Checklist Alerts.
Can anyone help me?
Thank you,
Pamela
#Flex-Creating/ManagingEvents

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Pamela Williams
Duke University
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It seems that when testing the email, both versions are sent. When your event is live, the emails will go as you have set - HTML only.

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Jennie Hynson
Covington Meetings & Events
------------------------------

Original Message:
Sent: 08-05-2021 14:45
From: Pamela Williams
Subject: Send only HTML emails

Hello,
I sent myself a test email and it came through twice: one was plain text and the other was HTML. I want all emails to be sent as HTML. In the KB, it said to select Email and then settings. However, I don't have email settings as an option. All I have under Email is: Invitation Lists, Event Emails, Session Emails, Planner Alerts and Registrant Checklist Alerts.
Can anyone help me?
Thank you,
Pamela
#Flex-Creating/ManagingEvents

------------------------------
Pamela Williams
Duke University
------------------------------

I think I can help. If you go to the event emails and click on the open email designer button (above the Getting Started text) - at the top left there will be a drop-down arrow - the invitation email will be at the top. Click on the drop-down arrow and choose the email you want to edit and then click on the settings icon to the right of that email. That is where you will choose HTML, plain text or both. However, I notice when I do a test I always receive the email both in HTML and plain text even though I select only HTML.

------------------------------
Jayne Ferro
Support Staff Specialist
NYSUT
------------------------------

Original Message:
Sent: 08-05-2021 14:49
From: Jennie Hynson
Subject: Send only HTML emails

It seems that when testing the email, both versions are sent. When your event is live, the emails will go as you have set - HTML only.

------------------------------
Jennie Hynson
Covington Meetings & Events

Original Message:
Sent: 08-05-2021 14:45
From: Pamela Williams
Subject: Send only HTML emails

Hello,
I sent myself a test email and it came through twice: one was plain text and the other was HTML. I want all emails to be sent as HTML. In the KB, it said to select Email and then settings. However, I don't have email settings as an option. All I have under Email is: Invitation Lists, Event Emails, Session Emails, Planner Alerts and Registrant Checklist Alerts.
Can anyone help me?
Thank you,
Pamela
#Flex-Creating/ManagingEvents

------------------------------
Pamela Williams
Duke University
------------------------------

Honestly, I keep forgetting about the stuff on the left-hand side. I'm learning though!

------------------------------
Jayne Ferro
Support Staff Specialist
NYSUT
------------------------------

Original Message:
Sent: 08-05-2021 14:55
From: Jayne Ferro
Subject: Send only HTML emails

I think I can help. If you go to the event emails and click on the open email designer button (above the Getting Started text) - at the top left there will be a drop-down arrow - the invitation email will be at the top. Click on the drop-down arrow and choose the email you want to edit and then click on the settings icon to the right of that email. That is where you will choose HTML, plain text or both. However, I notice when I do a test I always receive the email both in HTML and plain text even though I select only HTML.

------------------------------
Jayne Ferro
Support Staff Specialist
NYSUT

Original Message:
Sent: 08-05-2021 14:49
From: Jennie Hynson
Subject: Send only HTML emails

It seems that when testing the email, both versions are sent. When your event is live, the emails will go as you have set - HTML only.

------------------------------
Jennie Hynson
Covington Meetings & Events

Original Message:
Sent: 08-05-2021 14:45
From: Pamela Williams
Subject: Send only HTML emails

Hello,
I sent myself a test email and it came through twice: one was plain text and the other was HTML. I want all emails to be sent as HTML. In the KB, it said to select Email and then settings. However, I don't have email settings as an option. All I have under Email is: Invitation Lists, Event Emails, Session Emails, Planner Alerts and Registrant Checklist Alerts.
Can anyone help me?
Thank you,
Pamela
#Flex-Creating/ManagingEvents

------------------------------
Pamela Williams
Duke University
------------------------------

Original Message:
Sent: 8/5/2021 2:46:00 PM
From: Pamela Williams
Subject: Send only HTML emails

Hello,
I sent myself a test email and it came through twice: one was plain text and the other was HTML. I want all emails to be sent as HTML. In the KB, it said to select Email and then settings. However, I don't have email settings as an option. All I have under Email is: Invitation Lists, Event Emails, Session Emails, Planner Alerts and Registrant Checklist Alerts.
Can anyone help me?
Thank you,
Pamela
#Flex-Creating/ManagingEvents

------------------------------
Pamela Williams
Duke University
------------------------------