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  • 1.  Report published to portal generated email from former user/employee who does not have access to Cvent

    Posted 01-26-2022 11:27
    I created a report and a portal user group. I then sent an email from the system but the email came from a lady who is no longer an employee and no longer in the system except she appears as an email that can be used. When I go to edit her out I cannot delete the field with her email. 

    I tried to follow the info on this link but it did work. https://support.cvent.com/apex/CommunityArticle?id=000100386
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    #Flex-Creating/ManagingEvents
    #ReportingandInsights

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    Renee Corley
    Strategic Program Manager - Marketing Events
    Micro Focus
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  • 2.  RE: Report published to portal generated email from former user/employee who does not have access to Cvent

    User Group Member
    Posted 01-26-2022 11:59
    Hi Renee - 

    You'll want to make sure that you are updating the email address in the Access Portal admin section.

    This article is more appropriate for what you are trying to do - Step 4 outlines the Email process:  

    https://support.cvent.com/apex/CommunityArticle?id=000070953
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    Hope this helps!

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    Rebecca Yousif
    Senior Administrator, Event Technology
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  • 3.  RE: Report published to portal generated email from former user/employee who does not have access to Cvent

    Posted 01-26-2022 12:29
    That worked. Thanks

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    Renee Corley
    Strategic Program Manager - Marketing Events
    Micro Focus
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