Open Forum

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Hello Amanda, 

This is an excellent question and we have the same conundrum at the moment. You might look into getting CrowdCompass instead of the Attendee Hub while waiting for that feature to come out for the Attendee Hub. 
If you are looking at messaging systems, I'm afraid any third party will require attendees to create accounts with that third party. Slack is a good one, but you could also consider Discord if you'd like your attendees to be able to jump in to video calls with each other. One exception would be if your event is internal - you could then leverage Microsoft Teams, or Webex Teams, depending on what software subscriptions you have as a company.

Best,

------------------------------
Béline FALZON
Conference Program Specialist II
California Teachers Association
------------------------------

Original Message:
Sent: 09-18-2020 17:28
From: Amanda Healy
Subject: Attendee Messaging Tip?

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Thank you for this confirmation. I am afraid Crowd Compass would not be robust enough to support a multi-faceted Virtual Meeting (that includes such elements as live sessions, a trade show, and video conferencing); but I will consult with our internal CC Power User to be sure.​

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Original Message:
Sent: 09-22-2020 16:41
From: Béline FALZON
Subject: Attendee Messaging Tip?

Hello Amanda, 

This is an excellent question and we have the same conundrum at the moment. You might look into getting CrowdCompass instead of the Attendee Hub while waiting for that feature to come out for the Attendee Hub. 
If you are looking at messaging systems, I'm afraid any third party will require attendees to create accounts with that third party. Slack is a good one, but you could also consider Discord if you'd like your attendees to be able to jump in to video calls with each other. One exception would be if your event is internal - you could then leverage Microsoft Teams, or Webex Teams, depending on what software subscriptions you have as a company.

Best,

------------------------------
Béline FALZON
Conference Program Specialist II
California Teachers Association

Original Message:
Sent: 09-18-2020 17:28
From: Amanda Healy
Subject: Attendee Messaging Tip?

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

I also recommend using CrowdCompass, and you can use the link to the html5-compatible version, the "web version" to allow attendees to use CrowdCompass right on their computer on another tab in the same browser as they are using for the Virtual Attendee Hub.

Each attendee will need to authenticate into the CrowdCompass web version, and instruct them to LEAVE THE TAB OPEN. That way they won't be logged out.

You may want to do a "soft launch" of CrowdCompass, where all your attendee data will flow over, and do a bit of testing yourself to create a quick set of instructions via video or PPT, that you can load onto your Attendee Hub.

I hope this helps!

------------------------------
Brenda Ainsburg
Channel Program Manager
brenda.ainsburg@siemens.com
Siemens Aktiengesellschaft
United States
------------------------------

Original Message:
Sent: 09-18-2020 17:28
From: Amanda Healy
Subject: Attendee Messaging Tip?

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

This is very interesting, using a web version of CC. I will consult with our internal CC expert to be sure. However, I can tell you that if it all depends on leaving a browser tab open in addition to The Hub, this may be a challenge for our attendees. I have people who don't even know what a "browser" is, let alone browser tabs :( It's worth discussing, though.​

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Original Message:
Sent: 09-23-2020 09:17
From: Brenda Ainsburg
Subject: Attendee Messaging Tip?

I also recommend using CrowdCompass, and you can use the link to the html5-compatible version, the "web version" to allow attendees to use CrowdCompass right on their computer on another tab in the same browser as they are using for the Virtual Attendee Hub.

Each attendee will need to authenticate into the CrowdCompass web version, and instruct them to LEAVE THE TAB OPEN. That way they won't be logged out.

You may want to do a "soft launch" of CrowdCompass, where all your attendee data will flow over, and do a bit of testing yourself to create a quick set of instructions via video or PPT, that you can load onto your Attendee Hub.

I hope this helps!

------------------------------
Brenda Ainsburg
Channel Program Manager
brenda.ainsburg@siemens.com
Siemens Aktiengesellschaft
United States

Original Message:
Sent: 09-18-2020 17:28
From: Amanda Healy
Subject: Attendee Messaging Tip?

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------
​

Have you explored the options available in the Attendee Hub event app? I haven't had a chance to fully explore all of the features but if it functions similar to the CrowdCompass app, this might provide the ability to have a searchable attendee directory and some messaging capabilities. 
https://support.cvent.com/apex/CommunityArticle?id=000072443&Lang=en_US&searchTerm=attendee%20hub%20native%20app

------------------------------
Jennifer Jones
Senior Event Specialist
Corning Incorporated
------------------------------

Original Message:
Sent: 09-18-2020 17:28
From: Amanda Healy
Subject: Attendee Messaging Tip?

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Thank you for this link- I did see on there something about a User Profile, but still no mention of messaging...​

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Original Message:
Sent: 09-28-2020 09:43
From: Jennifer Jones
Subject: Attendee Messaging Tip?

Have you explored the options available in the Attendee Hub event app? I haven't had a chance to fully explore all of the features but if it functions similar to the CrowdCompass app, this might provide the ability to have a searchable attendee directory and some messaging capabilities. 
https://support.cvent.com/apex/CommunityArticle?id=000072443&Lang=en_US&searchTerm=attendee%20hub%20native%20app

------------------------------
Jennifer Jones
Senior Event Specialist
Corning Incorporated

Original Message:
Sent: 09-18-2020 17:28
From: Amanda Healy
Subject: Attendee Messaging Tip?

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Have you thought about utilizing crowdcompass instead of attendee hub? That's what we've utilized in the past and the attendees love the messaging aspect.

------------------------------
Coy Rushton
Graphic Designer
Primary Residential Mortgage
------------------------------

Original Message:
Sent: 09-18-2020 17:28
From: Amanda Healy
Subject: Attendee Messaging Tip?

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Thank you for taking the time to respond! We have been using CrowdCompass for years now for our in-person meetings. We are pivoting our Marquee Conference to be Virtual and so are looking to utilize The Hub due to its Virtual Capabilities- I can't imagine everyone just having to use their phones to attend our event (if we went with CrowdCompass); in fact, many of our attendees do not have a smart phone. We are a special demographic!​

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------

Original Message:
Sent: 09-30-2020 06:16
From: Coy Rushton
Subject: Attendee Messaging Tip?

Have you thought about utilizing crowdcompass instead of attendee hub? That's what we've utilized in the past and the attendees love the messaging aspect.

------------------------------
Coy Rushton
Graphic Designer
Primary Residential Mortgage

Original Message:
Sent: 09-18-2020 17:28
From: Amanda Healy
Subject: Attendee Messaging Tip?

Hello.

We are trying to get to a place where we can use CVent's new Virtual Hub, but we absolutely cannot do with out the ability to have Attendee Messaging. I know this is on the near roadmap, but in the mean time I have been asked to present a creative solution that would enable us to use The Hub while also utilizing messaging with ease via a third party. Ideally I would like to have a custom tab on our Event Web Site (or even in the Hub itself) that links directly into a messaging program that has integrated with our attendee list (this tab would only be viewable to registrants). I know Connect used Slack, but I remember once I got my personal invite from my rep, there were a few steps to get it set up and honestly, there is no way we'll be able to get our attendees to set up their Hub experience and then also a Messaging account. Does anyone have any suggestions for this sort of thing? Is anyone happy with a Messaging solution they are currently using? It is imperative that all participants have a way to know who else is registered and so, it really is a double-edged sword that there is no messaging capability nor is there even a searchable attendee directory (I know we can post one on the event web site but again, it wouldn't have that messaging aspect...). Thanks for any help! This is pretty urgent for us as we have our Marquee Event rapidly approaching and need a platform.
#ManagingVirtualEvents

------------------------------
Amanda Healy
Registration & Special Events Coordinator
LMC
------------------------------