I had a similar issue a few days ago - 70 registrants that had to be cancelled and refunded. I created a Refund Policy, then did a mass "unregister", an everyone that paid by credit card was automatically refunded. Paypal refunds ave to be done separate, in Paypal, regardless.
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Doug Gorrie
Vp Membership
ISACA - North Texas Chapter
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Original Message:
Sent: 03-12-2020 12:26
From: Steven Schlossman
Subject: Cancelling Event
We have an event next week that was just postponed till Nov. I'll be manually issuing refunds since I never created a refund policy.
I wonder if I can create a refund policy after the fact?
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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
Original Message:
Sent: 03-11-2020 15:10
From: Eva Roig
Subject: Cancelling Event
We have groups who are needing to cancelling their events. I have read on the knowledge base under the article "Cancelling an Event", if you change the event status to Cancel, that automatic refunds will be issued to all registrants who paid online within 24-48 hours. What is the best course of action if you are wanting to do partial refunds if your event is in "Cancel" status. or Should you move your event to "Closed" status? Can you do bulk refunds?
#ManagingEvents
#Miscellaneous
#PromotingYourEvent
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Eva Roig
Program Coordinator
The Commons Conference Center at The University of Texas at Austin
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