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  • 1.  When to use a Premium survey and a Basic survey?

    Cvent Staff
    Posted 12-22-2021 10:12
    Edited by Ridhima Krishan 12-22-2021 10:14
    Welcome back to the next edition of Tip of the Week!
     
    This week our focus will be on one of the most important steps of the post-event stage 'Feedback Surveys'. It helps you understand your audiences' expectations, experience, and a lot more. The post-event feedback, therefore, plays an important role in making your event successful. If you have both the Event Management and Survey products, you'll have two options when creating your feedback surveys in Flex events: Basic and Premium. So, we thought of sharing a checklist to keep handy while creating both types of survey products. Keep reading to learn more!

    • Basic Survey or a General Event Feedback survey (for those with only Event Management), allows you to:
      • Create one, single-page survey for all of your sessions.
      • Create one, single-page survey for your event.
      • Add sub-questions.
      • Use the event's website and registration theme.
      • Send emails pertaining to the feedback surveys.
      • Display in your reports.
     
    • Premium Survey allows you to do everything a Basic survey does, along with several other additions. You'll be able to:
      • Create several multi-page surveys for your session.
      • Create several multi-page surveys for your event.
      • Collect speaker feedback.
      • Add question visibility logic.
      • Use additional question types, such as image, file upload, matrix, matrix rating, net promoter, and rank order questions.
      • Create multiple Thank You pages.
      • Send email alerts.
      • Create a Feedback Survey Weblink.
      • Use the "Session and Speaker Feedback" report.
     
    • Worry not, if you have started creating a Basic survey already, but need the Premium survey features. You can simply refer to this article to convert your survey without losing any information.

    • When attendees are unable to take your survey, try this:
      • Unarchive your event
      • Ensure the person either registered or participated
      • Allow feedback before the event is over
      • You can refer to this article for a step-by-step guide to ensure the survey is available to your audience.
       
      Questions for You:
      • Which feature of Surveys – Basic survey or Premium Survey, would you like to highlight? What are some of the results of using this product?
      • For someone who has never used Surveys, what tips would you like to share with your peers?

      Like always, let us know your suggestions, ideas, and questions below! #CventTip

      #ManagingVirtualEvents
      #ReportingandInsights
      #PromotingYourEvent

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      Ridhima Krishan
      Sr. Associate, Customer Marketing
      Cvent
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    • 2.  RE: When to use a Premium survey and a Basic survey?

      User Group Member
      Posted 12-23-2021 10:46
      Edited by Mary Ann Hall 12-23-2021 10:46
      • Which feature of Surveys – Basic survey or Premium Survey, would you like to highlight? Premium surveys have been monumental in collecting the specific data needed outside of simple/basic surveys.
      • What are some of the results of using this product? In some of the premimum survey's all of the question types have been used.
      • For someone who has never used Surveys, what tips would you like to share with your peers? Be creative, there is more than one way to ask a question!


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      Mary Ann Hall
      Events Specialist
      Federal Reserve System
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    • 3.  RE: When to use a Premium survey and a Basic survey?

      User Group Member
      Posted 12-23-2021 12:23
      To me, the critical components of surveys is the data collection so that it can be used for post-event analysis, so the reporting features in Cvent have been useful in making sure the data can be compiled and shared. My advice is to keep questions simple and concise, and develop a plan for survey communications to remind attendees. One thing we always did was immediately launch a survey icon in CrowdCompass with a link to the general survey on the morning of the last day, and made sure attendees were notified of this during the last day's sessions.

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      Bouran Qaddumi
      National Field Trainer
      Cajun Operating Company d/b/a Church's Chicken
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    • 4.  RE: When to use a Premium survey and a Basic survey?

      Community MVP
      Posted 12-23-2021 13:52
      We have been using the premium survey to receive detailed, actionable data on the survey questions in order to educate our sales team about that attendee's environment. We also use it to meet the criteria needed to provide continuing education credit to the attendees. As part of the criteria, they must complete a post event survey.

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      Lori Wildman
      Senior Marketing Manager
      DuCharme, McMillen & Associates, Inc.
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    • 5.  RE: When to use a Premium survey and a Basic survey?

      Posted 12-29-2021 10:05
      • Which feature of Surveys – Basic survey or Premium Survey, would you like to highlight? What are some of the results of using this product?
        • I like the email options and ease of building it for attendees. I think it the logic with premium surveys is a key tool to make the surveys more useful. We like to drill down data from the feedback.
      • For someone who has never used Surveys, what tips would you like to share with your peers?
        • Think about what you want to report on, using rating questions will give you numbers. It's nice to ask for ratings, and then ask why someone rated questions. Reporting is the only way you can tell a story through data about your event. Surveys also help you create changes based on feedback.


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      Beth Vriesen
      Associated Bank Corporation
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    • 6.  RE: When to use a Premium survey and a Basic survey?

      Posted 12-30-2021 10:51
        |   view attached
      We use it to meet the criteria needed to provide continuing education credit to the attendees. As part of the criteria, they must complete a post-event survey.  You can provide a certificate after the survey has been completed.  I created a separate email list that I upload a list of attendees who met the criteria necessary for obtaining a certificate.  By using data tags, the certificate prepopulates for the attendee.  I created custom data tags for the event so I fill in the necessary information such as presenters' names, number of CPE credits, and course number.  This has been a huge time saver.  In the past, I would edit the presenters' certificates manually as they are entitled to more credits for participating in the event.  So I made another unique data tag just for presenters' credits and made another list to upload the presenters too so I can send them their certificates reflecting the correct number of credits.  Only one certificate data tag can be used per event, so I named theirs "Other".

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      Michele Gebrayel
      Corporate Event Manager
      DuCharme, McMillen & Associates, Inc.
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