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  • 1.  Can't create admission item

    Posted 10-26-2021 10:20
    Hello out there!
    I hope someone can help me. I am using the New Experience. I'm trying to create admission items so that I can choose which registration paths will not have to pay a registration fee. This event requires that a person from each university register its own trainees to attend the meeting.
    The registration path, which I named 'Group Registration' will only have the ability to add members (trainees) to the group registration and pay for them.
    The registration path, which I named 'Trainees', will  not  have to pay a registration fee (since it has already been paid by someone during 'Group Registration' but they will need to choose the session they want to attend, meals, etc.
    I enabled 'Admission Items' under Event Configuration. At first, I was able to select Create Admission Item but, when I edited the description of the default name of 'Event Registration' to 'Group Registration' (which the Cvent KB said I could do), the Create Admission button is now greyed out! When I hover over it, it says: There isn't an Admission Item widget on the published version of your registration process. Open the Site Designer to add one.
    So, I added the Admission item widget to the Group Registration path, Saved it, and Published it and it's still greyed out!
    Any ideas on how I can fix this?
    Thank you,

    Pamela Williams
    Sr. Program Coordinator - Center for Applies Genomics & Precision Medicine
    Duke University

  • 2.  RE: Can't create admission item

    Posted 10-27-2021 11:42
    Hi Pamela,

    I can try to help. Can you send a screenshot of your navigating options on the lefthand side of the site designer to show your registration paths? Typically, the widgets turn grey is if it has already been used in your event.

    Eva Roig
    Implementation Specialist EMS/Cvent Program Coordinator
    The Commons Learning Center at The University of Texas at Austin

  • 3.  RE: Can't create admission item

    Posted 11-03-2021 10:58
    Hi Pamela,

    For this, you will need to make sure the Admission Item widget is applied to both registration paths, not just one. Once you add the admission item widget to the Trainees path, then you'll be able to create a second admission item. Since everyone needs to have an admisison item for the event, we need to enable both paths with the widget so that anyone going down either path will be able to choose their respective item. 

    Thank you!

    Erica Wise
    Lead Client Success Advisor