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  • 1.  Cvent's "Tip of the Week" Series Kickoff!

    Posted 04-08-2020 13:22
    Edited by Jodi Meier 04-16-2020 10:27

    Hi Cvent Community! We hope everyone is staying healthy and safe during these times.  

    The Cvent Community team wants to keep up the shared learning and virtual engagement in every way possible. Starting today, we will be bringing a "Tip of the Week" series to the Open Forum. You can look forward to these tips every week, and they will range across the platform from Event Management to CrowdCompass to Supplier Network, and more! If you have used a tip before or have questions on it, we would love to hear your feedback by responding to the tip! 

    To kick things off, @Jodi Meier and I have discussed a great tip. We understand there are many changes surrounding your events, which is therefore affecting your data and analytics. In order to properly review this data and present it to your stakeholders, we would suggest checking out the following reports:  

    • Event Details with Date Search under Cross Events > Cross Event Reports (New). This report presents a chart of the Event Code and Event Title, and then an audit of all invitee and registrant statuses such as Total Accepted, Cancelled, and Conversion Rate. The extra helpful aspect of this report is the initial date range setting – this allows you to only include the relevant events during your preferred time frame. Use this report to analyze the actions your registrants are taking in your events.  
    • Event Registration Status History under Cross Events > Cross Event Reports (New). This report outlines not only the change of event status, such as from Active to Closed or Active to Cancelled, but also shows the action date. You can also set the date range of the report based on the Event Start Date, which is particularly helpful to assess the changes for events in the past month and moving forward. If your stakeholders are asking for a summary of affected events during a certain time frame, this is an excellent go-to report.  
    • Event Transactions under Cross Events > Cross Event Reports (New). This report will outline the Online and Offline transactions per event. You can choose to sort by Transaction Type or Payment Method for at-a-glance trends and can even customize the data further by applying filters. For example, you can filter to compare Online vs. Offline, or you can filter to compare Charges vs. Refunds. If you have any questions regarding your payments and merchant account, don't hesitate to reach out to our eCommerce team!  

    Have you used any of these reports before? If so, how have you found them helpful? Are there any other reports you having been using lately that have been particularly helpful? We would love to hear about them! If you found this tip helpful, feel free to give us a kudos by clicking "Recommend."  

    Let us know if you have any questions on how to use these reports! 


    Danni Czark
    Lead Client Success Advisor

  • 2.  RE: Cvent's "Tip of the Week" Series Kickoff!

    Posted 04-10-2020 08:12
    Thanks for starting "Tip of the Week." Following!

    Brenda Ainsburg
    Channel Program Manager
    Siemens Aktiengesellschaft
    United States

  • 3.  RE: Cvent's "Tip of the Week" Series Kickoff!

    Posted 04-10-2020 15:49
    Thanks for sharing. I enjoy quick tips that we can use for our programs! Everyone utilizes Cvent differently and I love the out-of-the-box ideas.

    Thu Nguyen
    Account Support Specialist

  • 4.  RE: Cvent's "Tip of the Week" Series Kickoff!

    Posted 04-16-2020 08:46
    Edited by Danielle Czark 04-16-2020 11:31
    Hi Brenda and Thu,

    We are so glad you are excited about our new series! We are planning on posting each tip as a separate discussion, so be sure to check back weekly in the Open Forum to view the new tip. You can also search through the Search option on the top menu, or be on the look-out for the tip in your Daily Digest email. :)

    This week's tip was posted yesterday by one of our Client Success Advisors, Cailey Lewis. 

    Please let me know if you have any questions! #CventTip


    Danni Czark
    Lead Client Success Advisor

  • 5.  RE: Cvent's "Tip of the Week" Series Kickoff!

    Posted 04-17-2024 14:12

    Hey there, 

    Looks like these are pretty old, but trying to earn the tip badge so trying this out.  Tip is a solution for Air Actuals and Hotel Discrepancy Report.

    2024 Update:

    I believe I found a solution for this issue, hopefully the Cvent staff will agree. If you are dealing with multi-leg flights especially ones that include international or multi-day segments it is important to add the event airports to air actual setup during the event build. This is useful if you have PNR integration with Sabre/Apollo or if you import air actuals yourself through excel. 

    Steps to do this are... Go into Travel Tab on the left side of the page > Air Travel > Air Actual Setup (Tabs at top of section) > Click Edit > scroll down to the bottom of the section > Add up to 3 destination airports for the event.

    Problem solved! Hope this helps!

    Chris Jarrell
    Registration Associate | Global Conferences & Events | FROSCH