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• Start by managing your payment methods!
  • If you are collecting any fees, the Payment Widget must appear on the Payment page of registration. Ensure all of your payment methods are set up properly for your event by referencing these steps.

• How to refund a transaction? 
  • Issue online refunds fast by sending the money back on the same road it arrived. Reversing previous transactions is more secure than refunding to a new, and often unknown, credit card. Since the refund will link to the original payment record, it keeps your books tidier as well. If you refunded the registrant another way already, simply record it. 

• It's also possible to submit refund to a different credit card!
  • This will depend on your merchant account. Cvent Payment Services, Stripe, Moneris eSelect Plus, and all HOP gateways do not have this option. Instead, you'll need to settle the refund outside of Cvent and record it as an offline refund.
  • For other merchant accounts, begin by contacting your provider to have this setting enabled. Then, to submit a refund to a new card in Cvent, submit a case to our eCommerce team and include written authorization for them to temporarily turn it on. For security purposes, this setting can only be enabled for a maximum of 48 hours. Follow these steps to submit the refund, select New Card, and enter the new credit card details.

• Set up partial payments to offer more convenience to the attendees!
  • Enabling partial payments gives your invitees the choice of paying the amount due in two or more instalments. During registration, this option only appears when registrants are paying online by credit card. They can settle the remaining balance later by logging into the event website with their confirmation numbers. When using partial payments, refunds will not be automated. This feature cannot be used with Registration Approval.

• How to refund an item that wasn't automatically refunded? 
  • It's quite possible to get in a situation where you unregistered someone only to hear they never got their money back. What happened? You could have forgotten to set up a refund policy or adjust the order. No matter the reason, you can refund an item after cancellation by following these steps.

• Don't forget to record offline payments!
  • If you'll be receiving offline compensation (be it in the form of cash, checks, or anything else), you will need to record these payments in Cvent to keep your accounts accurate. But for payments made online, Cvent will automatically track these payments for you.

• What challenges did you face before you started using Cvent's online payment features?
• How has this feature helped you improve your event management process?

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#ManagingVirtualEvents

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Ridhima Krishan
Sr. Associate, Customer Marketing
Cvent
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I found the online payment feature to be very beneficial. We completely stopped using offline payments and all our attendees use the online payment process with little to no difficulty. It does help to reduce complexity for planners by limiting registration types or different payment options so they can be administered with less overhead and level of effort.

We've always been using online transactions but when I need to modify a registration that involves a fee, I zero out the fee, create a payment credit. Then use that payment credit to pay for the new session. This saves on transaction fees.

And now I've started using payment credits for refunds so attendees can modify their registration and use those credit to pay for their registration. I'll process their refund manually if I need to. This is saving us on credit card transaction fees.

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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
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• What challenges did you face before you started using Cvent's online payment features? In a previous role, we used our own payment processor, but couldn't charge fees in any other currencies. Using CPS allowed us to do this. Additionally, offering partial payments was a great feature.
• How has this feature helped you improve your event management process? Payment services makes collecting fees so much easier, and the reporting is very clean for transaction reporting. The processing fees is merely removed from the transfer, so makes paying for the service very easy.

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Beth Vriesen
Events Registration Administrator
Associated Bank Corporation
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Hi Rhidima, 

One huge issue we've encountered with payments in Cvent is that there is no way to do bulk refunds, such as selecting a group of attendees and having the system reimburse them. So when one of our event went virtual unexpectedly, going from a paid event to a free event, we had no other choice than to cancel the original event, and reimport all of our attendees into a new event. The only solution Cvent had offered to stay in the same event build would have been to ask each of our attendees to go back into their registration and modify it themselves from a paid admission item to a free one. This really wasn't practical for us to ask 500+ of our attendees to do this, especially since they are often registered by an admin. 

Cheers,

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Béline FALZON
Conference Program Specialist II
California Teachers Association
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Interesting the system can do all of this! Since I work for an organization and all of our events are client facing we don't charge for anything so I haven't had to use any of these tools.

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Rachel
NJ
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