Hi Louisa,
Which browser are you using? I suggested using Chrome and also checking that there are no filters applied to your search.
If you're still receiving an error message, please contact Cvent Support for further assistance. You can open a case by going back to the Cvent Community homepage,
https://community.cvent.com/home, and selecting the "Open a Case" button on the right hand side of your screen.
------------------------------
Vanessa Ramsay
Senior Solutions Specialist
Cvent
------------------------------