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  • 1.  Deleting/Removing Fees

    Posted 05-05-2020 14:56
    Hi, I'm fairly new to Cvent and I'm tasked with building my company's conference website. I'm having trouble setting up our fees page correctly and could use some help. I created a fee that I now need to delete, but I can't find an option to do that. 

    Example: I want to delete where it says "Refund (Guest)".

    #Classic-Creating/ManagingEvents

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    Stan Perl
    Graphic Designer
    Computer Services, Inc
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  • 2.  RE: Deleting/Removing Fees

    Posted 05-05-2020 20:23


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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 3.  RE: Deleting/Removing Fees

    Posted 07-27-2020 14:16
    Hi Steven,

    What if we don't have the option to delete? When I click edit it shows delete as a header, but not the little trash can. Have you experienced that? I have the issue for both admin items and session items? 


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    Kim Babcock
    Executive Assistant to Marketing
    Accela
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    Original Message


  • 4.  RE: Deleting/Removing Fees

    Posted 07-27-2020 22:35
    Sorry, I don't know. This is something support could help you with.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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    Original Message


  • 5.  RE: Deleting/Removing Fees

    Posted 08-18-2020 09:29
    Edited by Cailey Lewis 08-18-2020 09:29
    Hi Kim,

    You are unable to delete a fee after someone has registered for an item associated to that fee. I know you posted this a few weeks ago, but if you are still attempting to delete the fee, please reach out to our Customer Support team at 866.318.3457, option 1 for event, or through the Chat feature in the community for assistance.

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    Cailey Lewis
    Senior Client Success Advisor
    Cvent
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    Original Message