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  • 1.  Hotel request - room rate showing up incorrectly

    Posted 09-01-2021 15:06
    Hello, I'm trying to set up my hotel page, but when performing a test, when you get to the page that says "Take a moment to review your request" it shows a rate of 1/2 of what the rate should be ($149.50 instead of $299). Has anyone else had this issue? It is listed correctly on the Hotel Reservations page, but after you hit next, it is incorrect.

    I've double-checked the room block set-up and it seems to be correct.
    #Flex-Creating/ManagingEvents

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    Elizabeth Dietz
    Manager, Meetings & Conv. Services
    National Automobile Dealers Association
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  • 2.  RE: Hotel request - room rate showing up incorrectly

    Posted 09-03-2021 18:27
    Hi Elizabeth, 

    Do you have the room rate set to double occupancy? So two people in the room? That halves the room rate owed to the individual booking the room.

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    Hayley Contegiacomo
    Chief Technology Officer
    Huddle Agency
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