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  • 1.  Can you Cancel and Registrant but not Cancel their Guest ?

    Posted 12-09-2021 20:00
    Hello! 

    On a current program - Can you cancel an event registrant but still keep their guest on the event with their selected agenda ?
    #EventApp-Building/managing

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    Shannon Fallon
    Senior Meeting Planner
    Extreme Networks
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  • 2.  RE: Can you Cancel and Registrant but not Cancel their Guest ?

    Community MVP
    Posted 12-09-2021 20:18
    Nope. Cancelling the invitee will cancel all guests.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 3.  RE: Can you Cancel and Registrant but not Cancel their Guest ?

    Posted 29 days ago
    So there's no way to remove the registrant? Can you make one of the guests the primary registrant then?

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    Lisa Flynn
    IT Systems Analyst
    LBM AdvantageUnited States
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  • 4.  RE: Can you Cancel and Registrant but not Cancel their Guest ?

    Community MVP
    Posted 29 days ago
    It would be need to be a completely new registration. The guest is a child relation to the primary. Only primary registrations can be transferred,
    If this was my situation, I'd copy the agenda, contact info and any answers then create a new registration.

    I don't know of any other way.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 5.  RE: Can you Cancel and Registrant but not Cancel their Guest ?

    Cvent Staff
    Posted 22 days ago
    Hi Lisa,

    Hope you are well!

    There is a way to make the Guest as Primary registrant. For this, you will first have to copy the details of the guest like their name and email address etc. and then go to the primary registrant's record > Modify the registration > Remove the guest from the registration > and finish the modification.

    Then, go back to the Primary invitee's registration record > Registration dropdown > Substitute registration > Enter the details of the guest that was removed > Submit the changes.

    This is the only way to make the guest as primary registrant and remove the old primary registrant from the registration.

    You can also refer to the following articles :

    Registering or Unregistering a Guest = Link: https://support.cvent.com/s/communityarticle/Registering-or-Unregistering-a-Guest?is_article=true&lang=en_US&searchFor=removing%20guests&page=1

    Substituting Registrations == Link: https://support.cvent.com/s/communityarticle/Substituting-Registrations

    I hope this helps. Please let me know if you have any further questions.



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    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
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